Your subscription is not eligible for Brand and Campaign registration.

Question

Your subscription is not eligible for Brand and Campaign registration.

ContinuoCare 0

I am trying to enable 10DLC SMS in Azure Communication Services.

In:

Telephony and SMS → Regulatory Documents → Add → United States → Local

the portal displays:

“Your subscription is not eligible for Brand and Campaign registration.”

The Application Type field is disabled, so I cannot select or submit a Brand registration.

The subscription is:

Paid Pay-As-You-Go / Microsoft Customer Agreement, with a U.S. billing location, and is currently Enabled.

The ACS resource diagnostics also report that the provisioning state is healthy / Succeeded.

Based on the published ACS documentation, this appears to meet the eligibility requirements for U.S. 10DLC registration.

According to the documented workflow, Brand and Campaign registration must be completed before acquiring/linking a 10DLC SMS number. Because Brand registration is disabled, I cannot proceed with the 10DLC process.

I can provide the subscription ID, ACS resource ID, billing information, and screenshots privately to a Microsoft engineer if required.

Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-11T14:17:20.94+00:00
Hi @ContinuoCare

Thanks for reaching us regarding the issue.

This is a known backend eligibility/provisioning issue with Azure Communication Services (ACS) 10DLC registration. Even when a subscription meets the published requirements (paid Pay-As-You-Go / Microsoft Customer Agreement, U.S. billing location, healthy ACS resource), the portal can still block Brand and Campaign registration with the message “Your subscription is not eligible for Brand and Campaign registration.”

Documented Steps:

Go to your ACS resource in the Azure portal.

Under Telephony and SMS > Regulatory Documents > Add.

On the Application Type tab:

Country or region: United States of America

Phone number type: Local

Application type: Brand

Complete the Company Details form and submit.

After Brand approval, repeat the process for Campaign.

If the portal still shows “Your subscription is not eligible for Brand and Campaign registration” despite matching the above, the documentation directs you to verify eligibility against the official tables. When the published criteria are met but the feature remains blocked, the documented path is to open a support request so Microsoft can review the subscription’s backend eligibility for ACS telephony/SMS capabilities.

Please fill the form shared via private chat to investigate the issue from backend.

Reference:
https://learn.microsoft.com/en-us/azure/communication-services/concepts/numbers/phone-number-management-for-united-states
https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-ten-digit-long-code

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-12T09:12:37.6233333+00:00

Hi @ContinuoCare

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-13T12:46:26.7533333+00:00

Hi @ContinuoCare

Please provide requested details via private chat to investigate the issue further.
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-23T15:48:32.3333333+00:00

Hi @ContinuoCare

Thank you for your patience.

We have received an update from our backend team regarding your request for a 10DLC number. At this time, we are unable to approve the request, as 10DLC numbers are currently in preview and are only available to select enterprise customers.

As an alternative, we recommend using an Azure Communication Services Toll-Free number to meet your SMS requirements.

Please note that we are actively working toward making 10DLC broadly available to customers. We appreciate your understanding and will provide updates as the feature becomes generally available in the future.

Thank you for your patience and understanding.

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-24T08:48:09.7833333+00:00

Hi @ContinuoCare

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?

3 answers

Your answer

Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-11T14:17:20.94+00:00

Hi @ContinuoCare

Thanks for reaching us regarding the issue.

This is a known backend eligibility/provisioning issue with Azure Communication Services (ACS) 10DLC registration. Even when a subscription meets the published requirements (paid Pay-As-You-Go / Microsoft Customer Agreement, U.S. billing location, healthy ACS resource), the portal can still block Brand and Campaign registration with the message “Your subscription is not eligible for Brand and Campaign registration.”

Documented Steps:

Go to your ACS resource in the Azure portal.

Under Telephony and SMS > Regulatory Documents > Add.

On the Application Type tab:

Country or region: United States of America

Phone number type: Local

Application type: Brand

Complete the Company Details form and submit.

After Brand approval, repeat the process for Campaign.

If the portal still shows “Your subscription is not eligible for Brand and Campaign registration” despite matching the above, the documentation directs you to verify eligibility against the official tables. When the published criteria are met but the feature remains blocked, the documented path is to open a support request so Microsoft can review the subscription’s backend eligibility for ACS telephony/SMS capabilities.

Please fill the form shared via private chat to investigate the issue from backend.

Reference:
https://learn.microsoft.com/en-us/azure/communication-services/concepts/numbers/phone-number-management-for-united-states
https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-ten-digit-long-code

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-12T09:12:37.6233333+00:00

Hi @ContinuoCare

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-13T12:46:26.7533333+00:00

Hi @ContinuoCare

Please provide requested details via private chat to investigate the issue further.
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-23T15:48:32.3333333+00:00

Hi @ContinuoCare

Thank you for your patience.

We have received an update from our backend team regarding your request for a 10DLC number. At this time, we are unable to approve the request, as 10DLC numbers are currently in preview and are only available to select enterprise customers.

As an alternative, we recommend using an Azure Communication Services Toll-Free number to meet your SMS requirements.

Please note that we are actively working toward making 10DLC broadly available to customers. We appreciate your understanding and will provide updates as the feature becomes generally available in the future.

Thank you for your patience and understanding.

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-24T08:48:09.7833333+00:00

Hi @ContinuoCare

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?

Answer 1

ContinuoCare 0

Hi @Golla Venkata Pavani and @Sina Salam ,

Thank you for the information and for sharing the link. We have filled in all the required details through the provided link, but we are unable to create the support ticket.

As shown in the attached screenshot, we are stuck at the Additional Information section, where the Next button remains disabled, preventing us from submitting the ticket.

This is becoming a real inconvenience. If we cannot even create the support ticket, how can a support engineer review and investigate the issue?

Could you please advise us on how we can proceed or provide an alternative way to raise the support request?

Thank you. Unavle

Sina Salam 31,456 Reputation points Volunteer Moderator

2026-08-12T14:22:47.39+00:00

Hi @ContinuoCare PCS is already attending to your case. Your case is already receiving attention, someone will attend to you shortly.
Sina Salam 31,456 Reputation points Volunteer Moderator

2026-08-12T14:23:40.9933333+00:00

Hi @ContinuoCare PCS is already attending to your case. Your case is already receiving attention, someone will attend to you shortly.

Answer 2

ContinuoCare 0

Hi @Golla Venkata Pavani and @Sina Salam

Thank you for the information and the link, we have filled in the necessary details through the provided link but, we are unable to create this support ticket!

Please find the attached image which shows we are stuck at the additional information section and the next button is disabled.

This is a real inconvenience.

How can a support engineer even take a look if we are unable to create a support ticket. Unavle

0 comments

Answer 3

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

1 deleted comment

Comments have been turned off. Learn more