Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
0 answers
Cannot Release ACS telephone numbers through the number management portal
Try to release numbers through the Azure Communication Service system. This message. In some countries, releasing a telephone number needs to be done through our Service Desk team. To release the telephone number in these countries, follow the steps…
Azure Communication Services
asked 2026-08-27T00:42:54.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 38%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Greenwood
0
Reputation points
asked 2026-08-27T00:42:54.77+00:00
David Greenwood
0
Reputation points
0 answers
WhatsApp Business number created in Meta but channel not appearing in Azure Communication Services
We are configuring WhatsApp Business with Azure Communication Services Advanced Messaging. We are using an Azure Communication Services resource named nora-acs-whatsapp. We completed the WhatsApp Embedded Signup process from Azure today. The process in…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-26T23:49:19.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 17%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Ricardo González Romero
0
Reputation points
asked 2026-08-26T23:49:19.6533333+00:00
Ricardo González Romero
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to co-relate dynamics contact center calls with Azure Communication Service logs?
How can we co-relate the Dynamics 365 Contact Center (Omnichannel) Voice call with Azure Communication Service (ACS) logs? We have the Conversation table in Contact Center where most of the information is stored. There we have the ConversationId…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2025-10-23T07:40:16.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Christin Joseph
20
Reputation points
answered 2026-08-26T17:09:04.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 85%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQM%3C/text%3E%3C/svg%3E)
Quyen Mai (Millie Mai)
0
Reputation points
0 answers
Need Dynamic Alphanumeric Sender ID enabled for SMS
We need Dynamic Alphanumeric Sender ID enabled for SMS on our Azure Communication Services resource. Our billing address is in Germany, which is a supported country for Dynamic Alphanumeric Sender ID, and our subscription is a Microsoft Customer…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-26T13:11:32.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 68%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
DBP Operations
0
Reputation points
commented 2026-08-26T13:21:57.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
7,450
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
ACS toll-free number port order stuck — no response or assigned agent after 4+ weeks. How to check status or escalate?
I submitted a port order to move three German toll-free (0800) numbers into Azure Communication Services (port-in via Colt). The numbers are directly allocated to us by the German regulator (Bundesnetzagentur), and I've provided the allocation…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-11T10:32:11.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 89%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Mees van Puijenbroek
0
Reputation points
accepted 2026-08-26T09:51:46.2033333+00:00
Mees van Puijenbroek
0
Reputation points
1 answer
Can't get a phone number on an Azure Communication Service resource
The get option is grayed out
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-23T21:20:42.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 53%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Amr
0
Reputation points
commented 2026-08-26T02:36:48.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
SHOUMIK CHAKRAVARTY
80
Reputation points
1 answer
Cognitive Services connection fails with "Server not responding" in Azure Communication Services
I'm trying to connect a Cognitive Services resource to my Azure Communication Services (ACS) resource, but the connection keeps failing. Steps to reproduce: Navigate to my ACS resource in the Azure Portal Go to Cognitive Services (under the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-04T14:50:23.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 73%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Hammad Wali
0
Reputation points
commented 2026-08-25T23:17:51.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 55.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Abhinaba Das
105
Reputation points Microsoft External Staff
Moderator
1 answer
Alphanumeric Sender ID the SMS fails to send
I have been Approved for a Alphanumeric Sender ID which is HomeHeatHub but when using this Alphanumeric Sender ID the SMS fails to send. I'm using the Connector Azure Communication Services SMS in SharePoint list Power Automate. I read something about…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-05T20:07:58.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 42%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
stewart sayers
0
Reputation points
commented 2026-08-25T23:17:13.8766667+00:00
Abhinaba Das
105
Reputation points Microsoft External Staff
Moderator
1 answer
ACS Email: custom-domain mail silently dropped by iCloud; Azure-managed domain delivers to the same recipient
Email sent via Azure Communication Services to Apple-hosted recipients (@icloud.com) is accepted and then silently discarded — never delivered, never bounced — when the From domain is one of our verified custom domains. The identical message to the same…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-03T02:04:01.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 62%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jeff Reed
0
Reputation points
commented 2026-08-25T23:16:33.79+00:00
Abhinaba Das
105
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Communication Services Email resource stuck in Deleting after AsyncOperationTimedOut
I am trying to set up Azure Communication Services Email on a Pay-As-You-Go subscription. Resource: ecs-qualis40 Resource type: Microsoft.Communication/emailServices Resource group: rg-qualis40-prod Subscription: Pay-As-You-Go Resource…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-25T14:11:52.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Siddhant S Mishrikoti
0
Reputation points
answered 2026-08-25T19:24:43.2+00:00
Allan Solomon Mejia
6,240
Reputation points
3 answers
Increase mail quota microsoft Azure
Hi, It seems I am in an endless loop between the service request on microsoft azure and an informational site. If i want to contact microsoft azure for my low quota I get this…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-25T11:51:50.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 59%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EID%3C/text%3E%3C/svg%3E)
Info De Slimme Bespaarder
0
Reputation points
answered 2026-08-25T14:17:08.84+00:00
Golla Venkata Pavani
7,450
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Subscription shows "not eligible for Brand and Campaign registration" despite meeting MCA + PAYG + US billing criteria.
I'm trying to complete 10DLC Brand and Campaign registration for SMS on our Communication Services resource (acs-acscaller-prod, Local US number, application type = Brand). Opening the "Create a new regulatory documents application" wizard…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-05T19:08:21.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 84%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Michael Dako
20
Reputation points
answered 2026-08-25T07:54:57.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 5%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Ajay Rathod
350
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
ACS CNAM registration
Hello, I have submitted CNAM registration requests for Azure Communication Services (ACS) via email on July 07, July 12, and July 14, but I have not received any response or confirmation. These requests included the required details (company name,…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-07-14T22:18:35.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 42%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AI MSI
20
Reputation points
edited an answer 2026-08-25T07:21:32.4566667+00:00
Ajay Rathod
350
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Communication Services WhatsApp message fails with error 131031 Business Account locked
I am using Azure Communication Services Advanced Messaging with WhatsApp. My WhatsApp Business Account is connected to Azure Communication Services and the WhatsApp channel is visible in my Azure Communication Services resource. When I send a WhatsApp…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-24T07:12:32.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 32%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
MR. GOPI
0
Reputation points
answered 2026-08-25T02:29:16.3833333+00:00
Allan Solomon Mejia
6,240
Reputation points
0 answers
Azure Communication Services: Does the ACS UI Library for Android support Android Automotive OS also?
We are building a Microsoft Teams like app for the Android Automotive OS (AAOS) environment. This app would provide its users with a similar calling/meeting experience as the MS Teams client app for Mobile and Desktop. For this purpose, we tried making…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-24T18:25:40.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mohit Sharma
0
Reputation points
asked 2026-08-24T18:25:40.32+00:00
Mohit Sharma
0
Reputation points
2 answers
Your subscription is not eligible for Brand and Campaign registration.
I am trying to enable 10DLC SMS in Azure Communication Services. In: Telephony and SMS → Regulatory Documents → Add → United States → Local the portal displays: “Your subscription is not eligible for Brand and Campaign registration.” The Application Type…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-11T13:52:46.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 22%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
ContinuoCare
0
Reputation points
commented 2026-08-24T08:48:09.7833333+00:00
Golla Venkata Pavani
7,450
Reputation points Microsoft External Staff
Moderator
0 answers
Azure Communication Services 10DLC registration says paid Azure Plan subscription is ineligible
We are implementing US 10DLC messaging for a nonprofit customer using Azure Communication Services. The ACS resource has United States as its data location. Its subscription is active and billed under Microsoft Azure Plan/Pay-As-You-Go, with the spending…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-20T19:19:44.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 28.999999999999996%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
Zeal Mayfield
0
Reputation points
commented 2026-08-24T03:02:06.5333333+00:00
Zeal Mayfield
0
Reputation points
3 answers
One of the answers was accepted by the question author.
Toll-Free Phone Number Regulatory Verification
Hello, I wanted to see what the normal turnaround time is to get verification for a toll-free number that will be used to send SMS notifications from my Blazor application. I have all of the privacy policy and opt-in/out information setup. I submitted my…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-16T22:46:30.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 26%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
James Franco
20
Reputation points
accepted 2026-08-21T00:21:21.5166667+00:00
James Franco
20
Reputation points
5 answers
One of the answers was accepted by the question author.
Azure Communication Services Email: Quota Increase Request — Current Limits Insufficient for Non-Profit Communication Needs
Problem description I am seeking assistance with increasing the sending quotas for my Azure Communication Services Email resource. Currently, the quotas are 30 messages per minute and 100 messages per hour, which are insufficient for my organization's…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
asked 2026-08-20T18:51:25.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 41%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jaymin Kavaiya
45
Reputation points
answered 2026-08-21T00:15:54.99+00:00
Andrew Taylor - COREZENN
1,305
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Is it possible to send and receive MMS using Azure Communication Services?
Hello, I know SMS is possible using ACS, but what about sending/receiving images and videos? Is this possible? If so, where are the docs? If not, is this on the roadmap? Thank you
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,770 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 44%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)