How do I change my location on the outlook mobile app?

Question

How do I change my location on the outlook mobile app?

Scott Perry 0

Hi guys,

I'm brand new to outlook (wow it's not an easy system to use is it?) and each time I add a calendar event using the outlook IOS app my location comes up around 14,000 kms away from my actual location. I've looked at the desktop app settings, and the time zone is set correctly for my region. I cannot seem to find anything that allows me to amend my actual location. Please help, this is pretty frustrating

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Answer 1

Chloe-V 11,780 Microsoft External Staff Moderator

Hi Scott Perry

I’m sorry for the frustration this has caused, especially when your time zone is already set correctly.

Please check the location permission for Outlook on your iPhone:

Open iPhone Settings.
Select Privacy & Security > Location Services.
Make sure Location Services is turned on.
Select Outlook, choose While Using the App, and enable Precise Location if available.
Reopen Outlook and create a test calendar event. In the Location field, enter and select the correct address.

Outlook mobile uses location services to suggest nearby places, while the calendar time-zone setting only controls event times.

If the issue persists, please update Outlook and let me know if you have any additional information or updates. Thank you!

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

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Scott Perry 0 Reputation points

2026-08-13T23:50:54.4366667+00:00

Thank you. I followed the instructions step by step and tried booking a calendar event, but the location was still way off. However, it does seem to be an intermittent problem surrounding addresses. Some addresses are 14,000km's away and some are correct. I even deleted the app and reinstalled the app again. I selected 'while using' for the location settings but the problem still persists.
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Chloe-V 11,780 Reputation points Microsoft External Staff Moderator

2026-08-16T23:59:43.8033333+00:00
Hi Scott Perry

Thank you for the update. Since the issue affects only certain addresses and continues after reinstalling Outlook and enabling location access, it may be related to Outlook’s location suggestion data rather than your iPhone settings.

For further assistance, please follow these steps:

Visit Contact Microsoft Support.

Select Show expanded list of products.

Select Outlook > Get Home support.

Enter Outlook live chat in the search box, then select Get Help > Contact Support.

Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent in your web browser.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your patience and cooperation.
Scott Perry 0 Reputation points

2026-08-19T04:44:32.14+00:00

I've already done what you suggested and got nowhere, hence my question on here.
Chloe-V 11,780 Reputation points Microsoft External Staff Moderator

2026-08-20T02:56:38.9233333+00:00
Hi Scott Perry

I understand that you have already contacted Microsoft Support, so I will not ask you to repeat that step.

You may refer to the following workaround:

Create or edit the event using Outlook on the web or desktop Outlook, where location suggestions may work more consistently.

Type the full address, then select the correct location from the suggestions. The saved location should sync to Outlook on your iPhone.

If you need to create the event directly on your iPhone, manually enter the complete address instead of selecting an incorrect suggested location.

Since the issue occurs only with certain addresses, it may be related to the location suggestion data used by Outlook for iOS rather than your device settings.
Scott Perry 0 Reputation points

2026-08-20T04:36:16.2866667+00:00

I tried what you said regarding creating an event on my phone and not selecting the populated address. The issue with this is that you cannot start navigation from that address as it is not recognised when manually entered. I think I will just have to suffer the glitch. #imnotafanofmicrosoft
Chloe-V 11,780 Reputation points Microsoft External Staff Moderator

2026-08-20T23:15:20.38+00:00

Hi Scott Perry

I understand that manually entering the address is not a practical workaround because the address is not recognized for navigation. May I know whether the incorrect location suggestions are still occurring in Outlook for iOS?
Scott Perry 0 Reputation points

2026-08-21T00:22:36.31+00:00

Hi Chloe,

Yes, the incorrect location suggestions are still occurring in Outlook for iOS . I've also consulted my business partner who has also had to transition from google to Microsoft and she is experiencing exactly the same issues as I am. Looking more closely at the properties that have the correct location verses those that are 14,000km away. If I type in a residential address the location is incorrect. If I type in a business name the location is correct.
Chloe-V 11,780 Reputation points Microsoft External Staff Moderator

2026-08-23T07:15:29.68+00:00

Hi Scott Perry

Thank you for clarifying. The fact that residential addresses return incorrect locations while business names appear correctly suggests that the behavior may be related to the location suggestion data used by Outlook for iOS, rather than your device settings.

Since you have already completed the available troubleshooting and contacted Microsoft Support, I do not want to ask you to repeat those steps. Unfortunately, there are no additional settings within Outlook for iOS to manually correct its location suggestion data.

I appreciate you sharing these details, as they may also help others experiencing the same behavior.
Scott Perry 0 Reputation points

2026-08-27T06:29:01.64+00:00

Hi again, I have since noticed that on the web version of new outlook, when I select an address from the dropdown and it is entered into the event, the address appears as 'unknown' like the address is not recognised. If you then click on the address icon, the box that opens is blank and has no information. Very odd and maybe a sign that there is another issue..