How do I fix an issues where I cannot see previously sent messages or calendar in teams

Hi Millwood,

Thank you for reaching out.

To help narrow down the cause, could you please provide the following information?

• Are all previous messages missing, or only messages from specific chats, channels, meetings, or dates?
• Are you using the Teams desktop app, or Teams on the web?
• Does the same issue occur when using Teams in a web browser?
• Is your Outlook email and calendar working normally?
• Are other users in your organization experiencing the same issue?
• Have there been any recent changes to your license, or password?
• Do you receive an error message? If so, please share a screenshot of it.

In the meantime, please try the following troubleshooting steps:

1. Test Teams on the web

• Sign in to Teams on the web.
• Check whether your messages and calendar appear there.

2. Check the Calendar app

• Select (...) View more apps, look for Calendar, and open it.
• Click more option (...) then select Pin.

3. Search for a missing chat

• Use the search bar at the top of Teams to search for the person’s name, chat name, or a keyword from the conversation.

Thank you for your patience and cooperation. Please follow the steps above and let me know if it works for you.

I look forward to continuing the conversation.  

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