i have inquire about a monthly payment that has been deducted monthly from my account

ahmed farrag 0 Reputation points
2026-08-18T10:46:36.82+00:00

Hello

there is amount of 20.57 $ that has been deducted monthly from my bank account under name of microsoft . I am not sure what is this amount for . Can you please help me to get details for this payment ?

Thanks

Ahmed

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
    2026-08-18T15:49:54.6666667+00:00

    Hello ahmed farrag

    Thank you for reaching and I'm so sorry to hear about the situation, in order to understand more about the charge, please:

    • Go to account.microsoft.com/services and login to your personal Microsoft account then check to see if there's any subscription under your account, if yes then the charged could likely coming from that subscription.
    • If not, may I ask is your account a personal or work/school account?

    In case there is a subscription that is showing under your account then it is likely a monthly fee for the subscription, you can also check this article on How to investigate a billing charge from Microsoft

    Please do check the steps above and if the charges did not come from there and perhaps coming from a business or other type, please do let me know so I can provide further support.

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