2,012 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

Sort by: Updated
Updated Created Answers
2 answers

I would like to donate my Office 2019. could someone call me?

I run a volunteer health clinic. I bought an Office 2019, I think it was that year) and have alternated beween Microsoft 365 and Office 2019 for years. I would like to donate my Office 2019 and byuy the 365. The volunteer clinic would just use it for…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-26T21:07:30.6566667+00:00
Our sgerards 0 Reputation points
answered 2026-08-27T01:35:30.09+00:00
Xavier-D 11,970 Reputation points Microsoft External Staff Moderator
1 answer

Family plan license not recognized in Word/Excel after joining

I accepted an invite to join a family member's Microsoft 365 Family plan and received confirmation that I joined the family group. However, Word and Excel on my Windows desktop still show as "Unlicensed Product" and prompt me to buy a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-27T00:43:32.39+00:00
Travis Routh 0 Reputation points
answered 2026-08-27T00:43:54.18+00:00

AI answer

2 answers

Being charged for M365 from an account I don't have

Hello, I just noticed that I have been being charged $10.69/month for a Microsoft 365 subscription from an account I don't have. I checked both of my Microsoft email accounts and it is not on either of them. I need help to cancel this subscription and…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-26T14:10:50.2766667+00:00
Travis Weesner 0 Reputation points
answered 2026-08-26T14:47:59.2866667+00:00
paulr0511 47,925 Reputation points Independent Advisor
2 answers

Renewed Microsoft 365 family expiration not updating on pc

Microsoft account says my Microsoft 365 family subscription expires December 2027 but my Windows 11 pro accounts says my subscription expires September 2026. I have signed out of the apps and nothing changes. I reinstalled the Office suite. Nothing…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-26T02:20:26.8733333+00:00
Andy Schmitt 0 Reputation points
answered 2026-08-26T03:15:29.9733333+00:00
John Jefferson Doyon 84,190 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Cambio plan familiar office 365

Quiero adquirir el plan familiar de Microsoft office 365, actualmente tengo el plan individual que me activo beat buy el momento en que compre una laptop, pero al parecer crearon con un correo que no era el mío y no puedo cancelar la subscripción. Como…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-25T22:50:09.09+00:00
Aldo Benavides 0 Reputation points
commented 2026-08-26T02:40:36.16+00:00
John Jefferson Doyon 84,190 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

CoPilot usage limits

Does Copilot Premium e5 have hourly restrictions on usage or fair usage restrictions

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-26T06:39:10.1733333+00:00
Andrew Stanwell 50 Reputation points
commented 2026-08-25T21:19:29.48+00:00
Hakim 0 Reputation points
2 answers

Charges on bank account

Annoyingly so, I can't find a way to speak to an actual person. I am seeing a charge for Microsoft 365 for $140.70 for a few years it looks like and we don't have microsoft. It seems it's charging directly to my bank not a card so I can't cancel through…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-25T14:10:52.9566667+00:00
Janet De Anda 0 Reputation points
answered 2026-08-25T14:56:39.52+00:00
Bulldog 4,040 Reputation points
1 answer

multiple charges

I was checking my PayPal account and I see the regular monthly charge of $10.61 for Microsoft 365, but then I see a recent charge of $106.24 for the same thing. What is this other charge?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-24T23:45:10.2766667+00:00
George Rigas 0 Reputation points
answered 2026-08-25T00:21:47.0166667+00:00
Estrella721 45,305 Reputation points Independent Advisor
0 answers

I can't use my Office programs

Our church had a Microsoft office 365 account in order to use Word, Excel, PowerPoint, etc, and now we can't use it anymore. Can you help me?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-24T19:46:28.3433333+00:00
Celeste Elwell 0 Reputation points
commented 2026-08-24T20:24:30.65+00:00
John Jefferson Doyon 84,190 Reputation points Independent Advisor
4 answers

Unexpected charge

I was charged $107.74 but don't know what it is for.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-06-11T17:59:19.5933333+00:00
Lane Epstein 5 Reputation points
commented 2026-08-24T18:49:26.3866667+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
3 answers

How do I add another device to my microsoft 365 and office subscription?

How do I add another device to my Microsoft 365 and office subscription? Moved from: Microsoft 365 and Office | Access | Other | Windows

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-12-02T21:20:29.05+00:00
Charlie Slavik 5 Reputation points
commented 2026-08-24T17:12:31.9733333+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Unknown Charge

We have been getting charged all year, and we do not know what it is. It does not show up on our Microsoft account page, Xbox page, nothing. We really need help to get this cancelled. Image 8-21-26 at 10.31 AM.jpeg

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-21T17:34:38.5+00:00
Stefani Turza 20 Reputation points
accepted 2026-08-22T18:23:45.15+00:00
Stefani Turza 20 Reputation points
2 answers

From 2 different creditcards microsoft has billed for one abonnement

From 2 different creditcards microsoft has billed for one abonnement. Can not find the abonnement of one of the billings on one creditcard

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-21T13:15:16.81+00:00
Alicia 0 Reputation points
answered 2026-08-21T13:46:42.08+00:00
DaveM121 921.4K Reputation points Independent Advisor
1 answer

Being billed 3.29 for "Microsoft marketplace" when I never subscribed

I have been billed 3.29 for months now from "Microsoft marketplace" and it is not listed in any of my accounts active subscriptions and there is seemingly no way to cancel it

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-21T09:39:44.5133333+00:00
Potato 0 Reputation points
answered 2026-08-21T10:12:30.6733333+00:00
Estrella721 45,305 Reputation points Independent Advisor
2 answers

says subscription is expired, it is not

I renewed my subscription to Microsoft 365 person on May 26, 2026. Microsoft is saying subscription is expired,

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-20T22:12:07.1866667+00:00
Greg Murchison 0 Reputation points
answered 2026-08-20T22:48:28.2866667+00:00
Estrella721 45,305 Reputation points Independent Advisor
0 answers

Changing of billing from annually to monthly

I am unable to change my billing from annual to monthly. Please assist with guidance and way forward Regards

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-20T20:35:05.5633333+00:00
Roland Young 0 Reputation points
commented 2026-08-20T21:10:07.26+00:00
John Jefferson Doyon 84,190 Reputation points Independent Advisor
1 answer

I got refunded for miscellaneous credit (10) but my microsoft balance is still 0.04 (no auto purchase is on) and the refund was done yesterday or atleast that is what the date next to it is.

Hello, I redeemed a $10 Microsoft/Xbox gift card from Microsoft Rewards and used it to buy 800 Robux for Xbox. I do not own an Xbox console, so the Robux cannot be delivered to my account. My order history shows “Miscellaneous Credit – Refunded…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-18T00:19:33.24+00:00
Bibha Rajeev 0 Reputation points
commented 2026-08-20T00:04:21.38+00:00
Xavier-D 11,970 Reputation points Microsoft External Staff Moderator
1 answer

i have inquire about a monthly payment that has been deducted monthly from my account

Hello there is amount of 20.57 $ that has been deducted monthly from my bank account under name of microsoft . I am not sure what is this amount for . Can you please help me to get details for this payment ? Thanks Ahmed

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-18T10:46:36.82+00:00
ahmed farrag 0 Reputation points
commented 2026-08-19T22:29:59.8866667+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
1 answer

Use of Family 365 Subscription for a small church and pastor

We currently have a Microsoft 365 Family subscription paid for by our small church that our pastor uses in his home (parsonage) and we also use at our small church. Just checking to make sure this is okay.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-19T14:03:48.8433333+00:00
Thomas Robbins 0 Reputation points
edited a comment 2026-08-19T18:43:31.33+00:00
Bulldog 4,040 Reputation points
2 answers

How to merge two microsoft accounts from two emails with accounts to one?

I have two different email addresses, one that is attached to an annual Microsoft subscription that I want to close this email address in the future. The other email address I have is attached to a different Microsoft account but does not have any…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-19T08:48:31.5833333+00:00
Kim H 0 Reputation points
answered 2026-08-19T11:25:21.63+00:00
Marcin Policht 104.3K Reputation points MVP Volunteer Moderator