Azure Communication Services 10DLC registration says paid Azure Plan subscription is ineligible

Question

Azure Communication Services 10DLC registration says paid Azure Plan subscription is ineligible

Zeal Mayfield 0

We are implementing US 10DLC messaging for a nonprofit customer using Azure Communication Services.

The ACS resource has United States as its data location. Its subscription is active and billed under Microsoft Azure Plan/Pay-As-You-Go, with the spending limit disabled. The billing profile is US-based.

In ACS → Regulatory Documents → Add → United States → Local, the portal immediately displays:

Your subscription is not eligible for Brand and Campaign registration.

This occurs before any brand information is entered. A Basic Azure support request was redirected because Microsoft classified this as a technical issue.

Could an ACS engineer verify whether the subscription’s SMS, telephony, or 10DLC eligibility tier requires backend enablement?

Please contact me privately so I can provide the subscription ID, tenant ID, and resource ID securely. We ultimately need a new Oregon local number, preferably in the 541 area code, after brand and campaign approval.

Golla Venkata Pavani 7,450 Reputation points Microsoft External Staff Moderator

2026-08-23T16:22:14.8466667+00:00
Hi @Zeal Mayfield

According to Microsoft Learn documentation for Azure Communication Services (ACS), the error “Your subscription is not eligible for Brand and Campaign registration” indicates that the subscription does not currently meet the published eligibility requirements for US 10DLC (Local) numbers with SMS capability.

Eligibility requirements:

Paid Azure subscription required You must be on a paid Azure subscription. Phone numbers (including 10DLC) cannot be acquired or registered using Azure free credits.

Eligible Azure agreement types for Toll-Free and Local (Geographic) numbers The following agreement types are supported:

Modern Customer Agreement (Field and Customer Led)

Modern Partner Agreement (CSP)

Enterprise Agreement*

Pay-As-You-Go (Microsoft Azure Plan)

Billing location restriction specifically for 10DLC SMS For United States phone numbers to be available for 10DLC SMS, the Azure subscription billing location must be one of:

Canada

United States (excluding Puerto Rico)

Prerequisites for Brand + Campaign registration From the official “Apply for 10DLC brand registration and campaign registration” article:

An active Communication Services resource

An eligible subscription (link points to the Phone Number Management for United States page above)

Company information and campaign details

Recommended action per Microsoft guidance

Confirm in the Azure portal (Subscriptions → Properties) that:

The offer is Pay-As-You-Go / Microsoft Azure Plan (or another listed eligible type).

The billing country/region is United States (not Puerto Rico) or Canada.

No free credits remain.

If the above are confirmed and the error persists, open a support request from the ACS resource (or subscription) under the Telephony / SMS / Phone Numbers / Regulatory Documents category. Request a review of the subscription’s eligibility for US 10DLC Brand and Campaign registration, providing the Subscription ID, Tenant ID, and ACS resource ID securely.

Reference:
https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-ten-digit-long-code
https://learn.microsoft.com/en-us/azure/communication-services/concepts/numbers/sub-eligibility-number-capability

Kindly let us know if you have any further queries.

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Zeal Mayfield 0 Reputation points

2026-08-24T03:02:06.5333333+00:00
Thank you. We have confirmed the published eligibility requirements:

The subscription is active and paid under Microsoft Azure Plan/Pay-As-You-Go.

The spending limit is disabled, and no Azure free credits are being used.

The billing profile is US-based.

The ACS resource uses United States as its data location.

The eligibility error appears before any Brand or Campaign information can be entered.

We also opened Azure Support case 2608200010001413. Subscription Management Support classified this as a technical issue and advised that it could not be handled through Basic support.

Because the documented prerequisites are satisfied but the portal still blocks registration, could you please initiate a private backend review through the ACS support team or Priority Community Support? Alternatively, please provide a secure private-message or consent-link process through which we can supply the Subscription ID, Tenant ID, and ACS resource ID.

We specifically need Microsoft to determine whether the subscription’s ACS telephony, SMS, or 10DLC eligibility tier requires backend enablement.

Your answer

Zeal Mayfield 0 Reputation points

2026-08-24T03:02:06.5333333+00:00

Thank you. We have confirmed the published eligibility requirements:

The subscription is active and paid under Microsoft Azure Plan/Pay-As-You-Go.

The spending limit is disabled, and no Azure free credits are being used.

The billing profile is US-based.

The ACS resource uses United States as its data location.

The eligibility error appears before any Brand or Campaign information can be entered.

We also opened Azure Support case 2608200010001413. Subscription Management Support classified this as a technical issue and advised that it could not be handled through Basic support.

Because the documented prerequisites are satisfied but the portal still blocks registration, could you please initiate a private backend review through the ACS support team or Priority Community Support? Alternatively, please provide a secure private-message or consent-link process through which we can supply the Subscription ID, Tenant ID, and ACS resource ID.

We specifically need Microsoft to determine whether the subscription’s ACS telephony, SMS, or 10DLC eligibility tier requires backend enablement.