MS Clarity is not getting the data of heatmaps and recording

Ahsen Aghai 0 Reputation points
2026-08-24T05:16:52.73+00:00

It has been 2 weeks now since my Ms Clarity has stopped generating results neither it is showing data of heatmaps and nor the recordings. Tried every other method, used Tag managers and created a tag and add it there but it is not working there implement an independent code but still it is not fetching results.

What could be the possible reason, is there any update about Clarity which I am missing.

Microsoft Advertising
Microsoft Advertising

A platform for Microsoft's advertising efforts designed to manage all advertising and reporting for partner advertisers. Previously known as Bing Ads and adCenter.

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  1. Ameer badshah 0 Reputation points
    2026-08-26T10:33:15.6033333+00:00

    I had a similar issue with Clarity before. If both heatmaps and recordings have stopped completely, I’d first check whether the Clarity tracking script is actually loading on the live site and whether it’s sending data to the correct Project ID. Also check browser ad blockers, CSP settings, consent/cookie banners, and whether the site recently changed anything in GTM or the theme.

    If the script is loading correctly but Clarity is still showing zero data, checking the browser Network tab for Clarity requests can help identify where it’s failing. It may also be worth testing the standalone Clarity code without GTM to rule out a tag manager issue.

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  2. MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
    2026-08-24T09:48:44.3333333+00:00

    Hi Ahsen Aghai,

    Thank you for reaching out to the Microsoft Advertising Learn Q&A Platform!

    I understand how frustrating this situation must be, especially after trying multiple implementation methods without seeing any data in Clarity.

    Unfortunately, Microsoft Advertising Support is unable to assist with Microsoft Clarity-related issues, as Clarity is supported by a separate team. I would recommend contacting the Microsoft Clarity Support team directly so they can investigate the issue further, review your implementation, and determine why heatmaps and recordings are no longer being generated.

    You may contact Microsoft Clarity by sending email to clarityms@microsoft.com or share feedback using the feedback option at the bottom of the Microsoft clarity page: https://clarity.microsoft.com/

    Hope this helps and let me know if you have more questions or need further assistance!

    Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

    Kind regards,

    Dagmara | Microsoft Advertising Support Specialist | 1-800-518-5689

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  3. AI answer

    2026-08-24T05:17:10.3166667+00:00

    Possible causes and checks for Clarity not showing heatmaps or recordings after working previously:

    1. Verify the Clarity tracking code is still installed on all relevant pages. If the site was updated recently, confirm the tracking code was not removed or broken.
    2. Check whether enough time has passed after changes. After installing or reinstalling the code, Clarity can take up to 30 minutes before heatmaps appear, and user clicks are shown on heatmaps within 30 minutes.
    3. Clear or adjust filters in Clarity. Low or missing heatmap and click data can be caused by filters. Clear all filters and try again. Also change the Time frame filter to Today to view the latest heatmaps.
    4. Confirm the target URL is correct. If the wrong page URL is selected, Clarity can appear to have no data.
    5. Check whether recordings are being hidden by a narrow filter set. In Clarity, some sessions cannot be visualized if the data received is insufficient for full playback. Expanding the filters can increase the number of sessions and help recordings appear.
    6. Check whether the site’s Content Security Policy is blocking Clarity. If the website has a CSP, Clarity must be added to the allowed sources. A recommended example is: default-src 'self' https://*.clarity.ms https://c.bing.com 'unsafe-inline'; Browser developer tools can show CSP errors if Clarity resources are being blocked.
    7. If heatmaps or recordings render without proper styling, check access to CSS and fonts. Clarity needs access to styling assets. Problems can occur if CSS is hosted in a nonpublic environment, blocked by site restrictions, temporary, or served with the wrong content type.
    8. If clicks are missing when opening heatmaps from a recording, remove implicit filters. Clarity applies filters for the visited URL in that recording and the device type of that session. If no clicks match those filters, no clicks appear.

    If these checks do not resolve it, collect an example recording or heatmap link and contact Clarity support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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