2,379 questions with Microsoft Advertising-related tags

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How to set up agency billing

Hello, we have a client account and it is linked to an agency account of an external PPC manager. As an agency, we top up the client’s credit via bank transfer from our account. How should we set up billing so that the issued invoices are addressed to…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-04-23T12:26:31.09+00:00
Vladimír Neradil 5 Reputation points
commented 2026-05-05T23:10:30.4966667+00:00
Ichigo Kurosaki 0 Reputation points
1 answer

False or at risk advertising

How many of the Microsoft member feel they are livening in the 1800 ‘s regardindine the film flam weight loss ads on Microsoft game solitaire etc. I can see the guy in the covered wagon. Not only is the irresponsible for Microsoft promote the jello…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

412 questions
asked 2026-05-05T03:42:31.1133333+00:00
Catherine McDonough 0 Reputation points
commented 2026-05-05T23:08:56.1733333+00:00
Ichigo Kurosaki 0 Reputation points
1 answer

Auto-import reactivated paused campaigns - same pattern as multiple existing threads, refund declined

I am posting to add another data point to what appears to be a recurring, documented issue with Microsoft Advertising's Google Ads auto-import. We received a first invoice for campaigns we hadn't knowingly activated. Assuming the issue was a…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-04T05:00:34.1533333+00:00
Rami 0 Reputation points
answered 2026-05-04T05:01:01.0633333+00:00
Q&A Assist
1 answer

y-a-t-il moyen de contacter MSN, pour qu'il cesse de nous inondé de publicités répétitives(plus de 20image sur l'ecran d'ouverture: verisure, notamment

y-a-t-il moyen de contacter MSN, pour qu'il cesse de nous inondé de publicités répétitives(plus de 20image sur l'ecran d'ouverture: verisure, notamment

Microsoft Advertising | Manage ads | Ad targeting and exclusions
asked 2026-05-02T08:48:32.5033333+00:00
Jacques BERTEN 0 Reputation points
answered 2026-05-02T08:48:43.2366667+00:00
Q&A Assist
1 answer

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more i don't even have credits, it's really draining our company reserves. I raised tickets multiple times & even applied for a refund, nothing…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-04-30T16:44:58.85+00:00
Rahul 0 Reputation points
commented 2026-05-01T19:14:14.2333333+00:00
MS Advertising - John Mark 230 Reputation points Microsoft External Staff Moderator
1 answer

Previous Visits automated extension stopped showing entirely around April 8-9, 2026

I run search campaigns and the Previous Visits automated extension was one of my highest-performing extensions. Around April 8-9, it dropped to exactly zero across all metrics and has not returned. Prior period (March 18 – April 8): 85,709…

Microsoft Advertising | Ad delivery | Missing ads
asked 2026-04-30T08:32:18.7766667+00:00
Shig 0 Reputation points
answered 2026-05-01T12:21:35.51+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

CampaignManagement v13 GetCampaignsByAccountId returns empty, while Bulk API returns active campaign

Hello, We are seeing inconsistent results between CampaignManagement SOAP API and Bulk API for the same account. Environment API: CampaignManagement v13 (GetCampaignsByAccountId) Date/Time: 2026-04-28 13:57:30 JST (2026-04-28 04:57:30 UTC) …

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

530 questions
asked 2026-04-28T09:11:56.1066667+00:00
Daisuke Mita 0 Reputation points
commented 2026-04-30T10:38:11.1533333+00:00
simo-k 81,030 Reputation points Volunteer Moderator
1 answer

Microsoft Advertising Sandbox returns 404

I’m a developer working on a client’s platform and wanted to integrate the Microsoft Ads API. I attempted to follow the instructions in the provided article to create a sandbox account, which would allow me to develop and test the functionalities easily.…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-30T08:36:59.3466667+00:00
Mojtaba Sayari 0 Reputation points
edited the question 2026-04-30T08:39:12.8733333+00:00
Mojtaba Sayari 0 Reputation points
0 answers

Microsoft Ads account rejected and appeal unavailable

Good day, I have tried registering my business with Microsoft Ads, but unfortunately my account was suspended. I completed the appeal form and gave detail on the nature of my business. My suspension was still upheld for "Egregious Violations".…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-28T19:15:05.62+00:00
Matt 5 Reputation points
commented 2026-04-29T15:53:41.69+00:00
Ivan Sadovskyi 0 Reputation points
1 answer

No recordings on destination URL conversion goals knowing there has been traffic

For the last month we have had a Destination URL Conversion goal, "contains = /thank-you-sales" we have had 0 recordings. When I test the UET tag it all fires correctly, but it seems incredibly unlikely after a month we have not seen 1…

Microsoft Advertising | Reports | Conversion tracking
asked 2026-04-28T13:37:24.09+00:00
Vanesa Luis-Guerra 0 Reputation points
answered 2026-04-28T13:37:40.0766667+00:00
Q&A Assist
2 answers

Error 403 - Forbidden error when trying to login in to Microsoft Advertising Learning Lab

Trying to login to Microsoft Advertising Learnin Lab. Getting an error: Error 403 - Forbidden. The web app you have attempted to reach has blocked your access.

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-24T15:11:25.5433333+00:00
Cynthia Harrison 0 Reputation points
edited an answer 2026-04-27T13:35:42.3833333+00:00
MS Advertising - John Mark 230 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

problema na conta pré paga .

Boa noite será que alguém pode me ajudar, fiz uma transferencia para conta da microsoft para gerar creditos , isso já faz uma semana e até agora não entrou os creditos, como resolvo ???

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-04-24T00:31:58.19+00:00
Alberto Fonseca 20 Reputation points
accepted 2026-04-26T13:24:29.67+00:00
Alberto Fonseca 20 Reputation points
2 answers

How to exclude a specific image SubType (e.g. ImageMedia120X100) from rendering via API

In the new Microsoft Advertising UI, each ad preview card has an "Exclude" button — e.g. excluding the "MSN rectangle image (1.20:1)" preview, which corresponds to SubType `ImageMedia120X100` on a ResponsiveAd (Audience campaign). I…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

530 questions
asked 2026-04-21T02:24:28.9866667+00:00
23 1 0 Reputation points
answered 2026-04-23T14:09:22.4366667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Add business name” placeholder shown in search ads (specific campaign only)

Message We are seeing an issue in Microsoft Advertising search ads where a placeholder text “Add business name” is shown in the ad instead of an actual business name. Key points: The issue occurs only in one specific campaign Other campaigns in the…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

412 questions
asked 2026-04-17T01:17:34.25+00:00
Rui Ohishi (International Supplier) 0 Reputation points Microsoft External Staff
answered 2026-04-19T13:58:49.7733333+00:00
Naun Mishaxhi 0 Reputation points
2 answers

Microsoft Ads

When logging into Microsoft Ads I receive this message We can't sign you in. Confirm that your email address is correct. If the issue continues, contact your Super Admin to delete your access and re-invite you using the correct email address. There is no…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-17T12:00:44.88+00:00
Killbery, James 0 Reputation points
edited an answer 2026-04-17T12:31:56.9066667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

In Microsoft Advertising, the conversion “El****” is not being tracked (0 conversions), while the same conversions are recorded correctly in ki****, causing a data discrepancy.

Current setup (confirmed) Conversion type: Destination URL URL condition:“Contains” https://be**************** The same UET tag is used, and other conversions (e.g. civil / architectural roles) are tracked correctly. Additional context The…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

530 questions
asked 2026-04-17T01:23:57.0733333+00:00
Rui Ohishi (International Supplier) 0 Reputation points Microsoft External Staff
edited the question 2026-04-17T07:14:06.75+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

how do I enter, edit or designate a rating for a lead in CURe Compass

how do I enter, edit or designate a rating for a lead in CURE Compass and data entry

Microsoft Advertising | Customer tools | Microsoft Advertising Copilot
asked 2026-04-16T15:25:46.86+00:00
Karen Kay 0 Reputation points
answered 2026-04-16T20:15:45.63+00:00
MS Advertising - John Mark 230 Reputation points Microsoft External Staff Moderator
3 answers

Getting Performance Max data in reports after migrating from SOAP to REST

Hi, We are in the process of migrating our Microsoft Advertising integration from SOAP to REST. Our primary use case is fetching reporting data. In the SOAP API, when we generate a report (for instance a GoalsAndFunnelsReport), data for Performance Max…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

530 questions
asked 2026-04-01T14:07:41.3433333+00:00
JR 0 Reputation points
answered 2026-04-12T12:14:19.4566667+00:00
Yasir Shafique 0 Reputation points
0 answers

How to delete a Microsoft Ads account

My new Microsoft ads account was suspended. I appealed and it was denied. There is now no way to access my account to do anything. All I want to do now is delete my microsoft ads account completely, as I don't want my personal and financial information…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-02-26T23:05:22.62+00:00
Suzie M 0 Reputation points
commented 2026-04-11T19:57:44.0666667+00:00
WISLabs Inc 10 Reputation points
2 answers

Column Est. first page bid, Est. mainline bid and Est. best position are all blank in the UI

Keywords in this account are not new. Upon checking to see if any keywords in our account are below first pae bid. I noticed that none of them has delivery status as "below first page bid". I check column estimate bid and it appears blank. Is…

Microsoft Advertising | Reports | Reporting
asked 2026-04-08T19:39:28.8166667+00:00
Big T 0 Reputation points
answered 2026-04-08T20:40:42.5333333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator