One Driver sync issue for webpage and one driver client

Gary Gu-ext 10 Reputation points
2026-08-25T03:40:21.4933333+00:00
  1. As default one driver will backup mydocument and desktop , so huge documents were sync to one driver , last time I close backup with one driver and delete the biggest folder from one driver webpage , I check the storge metrics the webpage is correct , but client still be no change . And client still sync many files . So how to fix this issue .
  2. excel and ppt files have been saved on One Driver , the file was unable to share with others from excel and ppt application client , but file can be shared from one driver page. User's image
Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Kien 895 Reputation points Independent Advisor
    2026-08-25T04:45:13.51+00:00

    Dear @Gary Gu-ext,

    Based on your description, kindly try these steps:

    Issue 1: OneDrive web storage is correct, but OneDrive client still shows large usage and keeps syncing

    1> Verify the Folder Is Gone from Both Locations

    Check:

    • OneDrive Web > Confirm folder is deleted
    • Local OneDrive folder (e.g., C:\Users\<username>\OneDrive) > Confirm folder is not still present

    2> Check OneDrive Sync Status

    Select the OneDrive cloud icon in the system tray.

    Look for:, "Processing changes", "Sync pending", Any sync issues

    3> Reset OneDrive

    Press Win + R > run: %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

    Wait 2-3 minutes.

    If OneDrive does not restart automatically:

    Press Win + R > run : %localappdata%\Microsoft\OneDrive\OneDrive.exe

    4> Re-link the Account

    Click OneDrive icon > Help & Settings (gear icon) > Settings > Account > Unlink this PC > Sign in again

    This forces OneDrive to rebuild the sync relationship.

    5> Check Storage from OneDrive Settings

    Click OneDrive icon > Help & Settings (gear icon) > Settings > Account > Choose folders

    Verify the removed folders are no longer selected.

    Issue 2: Unable to share Excel or PowerPoint files from desktop apps symptom

    1> Office sign-in problem

    Check that Office and OneDrive use the same account.

    In Excel or PowerPoint: File > Account

    Verify: User is signed in, License is activated, Same account as OneDrive

    2> Office upload center / modern sharing component not working

    Close all Office applications > Sign out of Office > Sign back in > Test sharing again

    3> Repair Office apps

    Please refer to this article to repair Office apps. Repair an Office application | Microsoft Support

    4> OneDrive and Office Integration Disabled

    Click OneDrive icon > Help & Settings (gear icon) > Settings > Sync and Backup > Advanced Settings

    Ensure: Use Office applications to sync Office files that I open is enabled.

    I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

    The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

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  2. AI answer

    2026-08-25T03:40:50.1066667+00:00

    For the first issue, the desktop client is likely still processing previously synced content even after backup was turned off and the folder was deleted from the web.

    Try these steps in order:

    1. Check whether OneDrive is still running and syncing.
      • Select the OneDrive cloud icon in the notification area.
      • If sync looks stuck or keeps processing, use More > Pause syncing... and then Resume syncing.
    2. Check whether too many files are still being processed.
      • Open File Explorer.
      • Right-click the OneDrive folder and select Properties.
      • If the Contains count is very high, especially over 300,000 files, sync can take a long time.
      • Reduce the number of synced files or folders if possible.
    3. Sync only what is needed.
      • Use Files On-Demand so all files do not need to be fully downloaded to the device.
      • Choose fewer OneDrive folders to sync to the computer.
      • Disabling or uninstalling OneDrive does not remove files or data.
    4. If sync is still stuck, reset OneDrive.
      • Press Windows logo key + R.
      • Enter skydrive.exe /reset and select OK.
      • Note: resetting OneDrive re-syncs all OneDrive files, so it can take time depending on how many files are in sync.

    For the second issue, the provided material confirms that sharing can fail in the desktop app even when sharing from the OneDrive web page works. A practical workaround is to share the file from the OneDrive web page, since that path is working in this case.

    If the file is also showing sync problems in the desktop client, first resolve the sync state because app-based sharing can be affected when OneDrive is not syncing correctly. If a sync conflict is shown:

    1. Right-click the OneDrive for work or school icon.
    2. Select Resolve.
    3. For Office files, Open to Resolve is usually the best option.

    If syncing remains stuck after that, clear cached files from Office Upload Center:

    1. In the notification area, find the Microsoft Office Upload Center icon.
    2. Right-click it and choose Settings.
    3. Choose Delete cached files.
    4. Confirm with Delete cached information.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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