7,069 questions with Microsoft 365 and Office | OneDrive | For business | Windows tags

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3 answers One of the answers was accepted by the question author.

Authenticator app

I have an account I'm locked out of due to no longer having the device I had my authenticator app codes on. I cannot log in because it's sending verification codes to a device I no longer possess. How do I receive admin assistance? It's not the account…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T06:25:38.5433333+00:00
Alessandro Jeftha 0 Reputation points
accepted 2026-08-27T06:27:43.8233333+00:00
Alessandro Jeftha 0 Reputation points
2 answers

One Driver sync issue for webpage and one driver client

As default one driver will backup mydocument and desktop , so huge documents were sync to one driver , last time I close backup with one driver and delete the biggest folder from one driver webpage , I check the storge metrics the webpage is correct ,…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T03:40:21.4933333+00:00
Gary Gu-ext 10 Reputation points
commented 2026-08-27T03:51:48.5633333+00:00
Gary Gu-ext 10 Reputation points
1 answer

OneDrive issues

Good day dear community, I have a problem with OneDrive, it currently does not allow me to enter the documents saved in OneDrive I get a connection error. I am looking for a way to generate the OneDrive support ticket but it does not come out, I have…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-26T23:33:38.9866667+00:00
Baker Millie 0 Reputation points
answered 2026-08-26T23:51:09.72+00:00
Aetherin 955 Reputation points Independent Advisor
1 answer

ONE DRIVE SLOW TO OPEN

Hi, unfortunately I have a problem with synchronizing the company one drive on my home PC, until recently everything worked fine and I could easily open the one drive folders and folders in the one drive backup as normal folders. For some time now, it…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T01:05:30.94+00:00
Brooks Lillian 0 Reputation points
commented 2026-08-26T15:53:11.6233333+00:00
Alina Le 4,890 Reputation points Independent Advisor
2 answers

OneDrive syncing issues

Good morning, I've tried syncing a SharePoint locally so it appears in my File Explorer. When I open the SharePoint file locally, I see the SharePoint site folders and some files. However, it doesn't completely match the folders/files shown on the web…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-26T14:58:50.6066667+00:00
Kareem Culbertson 115 Reputation points
answered 2026-08-26T15:24:12.5933333+00:00
Julie Huynh 2,900 Reputation points Independent Advisor
2 answers

ONE DRIVER LAGGING

Why is my computer lagging after syncing OneDrive? It takes a long time to open folders.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T02:33:52.86+00:00
Mỹ Võ Hoàng 0 Reputation points
commented 2026-08-26T15:02:04.8233333+00:00
Hani-Ng 640 Reputation points Independent Advisor
2 answers

How can I delete no longer synced folders from my pc

Hello good day I deleted and unsynced my OneDrive account from my previous corporate account so that I already verified and I don't have the account in my OneDrive app. However, I have the following drawback and that is that the following continues to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T10:53:44.2766667+00:00
Hill Rosamund 0 Reputation points
commented 2026-08-26T14:33:29.66+00:00
Demi Nguyen 990 Reputation points Independent Advisor
2 answers

How to share a spreadsheet to a distribution group?

When trying to share to a distribution group, I am receiving an error message that some of the recipients are missing.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-25T14:58:42.6066667+00:00
Em Zierden 0 Reputation points
commented 2026-08-26T11:29:03.8633333+00:00
Helen Luu 2,295 Reputation points Independent Advisor
1 answer

Restore my files deleted at the time of suspension of my onedrive account

My onedrive files were deleted when my account was suspended for non payment of charges - How do I get the files back

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-04-08T11:33:20.0333333+00:00
Sagar Kapadia 0 Reputation points
commented 2026-08-26T11:21:26.9366667+00:00
Helen Luu 2,295 Reputation points Independent Advisor
3 answers

What is included in tenant storage capacity?

Just want to know if OneDrive and SharePoint share the same storage capacity?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-24T19:39:07.8833333+00:00
Fermin Rosario Admin 0 Reputation points
edited a comment 2026-08-25T22:55:06.6166667+00:00
Jay1 Tran 100 Reputation points Independent Advisor
2 answers

Accessing folders on OneDrive

Hi, unfortunately, I too have a problem with the synchronization of the company onedrive, until recently everything worked correctly and I could easily open the onedrive folders and the folders present in the onedrive backup as normal folders. From a…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-23T23:25:34.08+00:00
Cole Anastasia 0 Reputation points
commented 2026-08-25T12:08:30.3666667+00:00
Alina Le 4,890 Reputation points Independent Advisor
2 answers

Accessing File in OneDrive

When attempting to access OneDrive files I get this message: Correlation ID: [Moderator note: Personally Identifiable Information removed]. Date and Time: Mon, 24 Aug 2026 18:30:30 GMT What do I do?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-24T18:35:52.4166667+00:00
ScHa 0 Reputation points
commented 2026-08-25T10:05:22.67+00:00
Jayden-P 2,025 Reputation points Independent Advisor
2 answers

OneDrive web search ignores “Current Folder” scope

I use OneDrive for Business in a web browser. When I open a specific folder, select “Current Folder” in the search scope, and then search for a file, OneDrive still returns results from other folders that I have access to. For example: I am currently in…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-18T15:48:50.2033333+00:00
galile 0 Reputation points
commented 2026-08-24T20:37:22.7333333+00:00
Jay1 Tran 100 Reputation points Independent Advisor
2 answers

how to reset user password as administrator in the admin center

I need to reset the password for one of my users. I am in my admin center, have selected the user name, and when I right-click to see the key to reset the password, there is no key. I do not see anywhere else to reset. Can you advise

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-24T19:30:28.4033333+00:00
Andy Morgan 0 Reputation points
answered 2026-08-24T19:58:36.3666667+00:00
Bence Weiszmann 745 Reputation points
1 answer

Unable to access shared work files wants a code on work network

Hi someone i work with is having issues signing into the onedrive where information is shared from management, it keeps asking for an authenicator code but the computer is on the companys network so was never needed before and the codes on my phone wont…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-24T07:17:44.39+00:00
Rachael Kobylarz 0 Reputation points
edited an answer 2026-08-24T15:20:00.76+00:00
Ruby Nguyen 1,230 Reputation points Independent Advisor
2 answers

Where are all of my folders in OneDrive?

I am missing multiple folders that contain important documents, that are saved under my OneDrive. I am really anxious to locate all of them again, as they are work and school related.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-22T15:21:58.46+00:00
KendahlHasser-143 0 Reputation points
commented 2026-08-24T07:17:41.4166667+00:00
Aetherin 955 Reputation points Independent Advisor
2 answers

Unlink my work account from my personal one drive

Unlink my work account from my personal one drive.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-21T04:46:41.5266667+00:00
Lisa HALABUT 0 Reputation points
commented 2026-08-21T23:45:06.8366667+00:00
Ana Le 2,240 Reputation points Independent Advisor
1 answer

OneDrive won't sign in for a rejoining hybrid-AD user with two active personal sites

We have a returning employee in a hybrid Azure AD (Entra) join environment. When staff leave, we disable the on-prem AD account, which disables the associated services. Because this user has left and rejoined, his profile has been created multiple…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-20T02:59:16.4233333+00:00
Selvapriyan Ramachandran 20 Reputation points
commented 2026-08-21T23:09:15.8166667+00:00
Jay1 Tran 100 Reputation points Independent Advisor
1 answer

Our Microsoft one drive was deleted from the computer, how do I contact support?

One drive was deleted from our computer with all our business files on it. How can I contact support?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-20T20:01:27.99+00:00
Canteena 0 Reputation points
commented 2026-08-21T22:53:15.7233333+00:00
Chris-D 995 Reputation points Independent Advisor
3 answers

OneDrive desktop sync issues

When using OneDrive on two separate laptops so that I have identical information on both, if I create a shortcut on computer A the shortcut is shown on Computer B but it shows up as a blank page icon with a green checkmark and is inoperable. My goal is…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-08-19T03:27:57.38+00:00
Troy Wastler 0 Reputation points
commented 2026-08-21T04:07:40.7466667+00:00
Hin Vo 180 Reputation points Independent Advisor