Workplace Discount Program - User eligible for the program.

Question

Workplace Discount Program - User eligible for the program.

Andrea 0

Hello,

I found an issue in the Workplace Discount Program workflow.

After eligibility verification and successful authentication, the website redirects to:

https://www.microsoft.com/en-it/store/b/workplace-discount-program-microsoft-365

This URL returns a "Page not found" error.

The issue appears to be the locale segment en-it in the generated URL.

By replacing it with the correct Italian locale (it-it), the process works correctly.

Could someone please review and fix the redirect configuration on the website?

Thank you.

0 comments

2 answers

Your answer

Answer 1

Hello Andrea

Thank you for reporting this and for identifying the incorrect locale in the redirect URL.

The Italian page should use it-it, so the working page is:

Open the Italian Workplace Discount Program page

Since replacing en-it with it-it allows the process to continue, this appears to be an issue with the website’s redirect configuration rather than your eligibility or Microsoft account.

This community cannot modify the website configuration directly, but the issue should be reported through Microsoft Support or the website’s feedback option so the responsible team can investigate it. Here is how to contact support:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

In the meantime, please continue using the working it-it page as a workaround.

Thank you again for documenting the issue so clearly.

Have a nice day

Answer 2

Andrea 0

Thanks for your reply. I contacted support following the instructions provided, but I wasn't able to reach the appropriate department, and I don't know if the information about the malfunction will reach someone who can fix it.

Thanks again.

Xavier-D 11,970 Reputation points Microsoft External Staff Moderator

2026-08-26T08:13:58.4433333+00:00

Hi Andrea

Thank you for the swift response

Can you tell me what happen when you tried to reach support using the steps I provided?
Andrea 0 Reputation points

2026-08-26T18:32:10.7633333+00:00

errorHUP.png

Good evening, I followed the instructions and spoke to Microsoft Support in Italian. They handle installation and Windows issues. The printout shows the chat details. I was told they weren't the appropriate department and directed me to this link: https://engagecenter.microsoft.com/. However, I didn't find a way to report the issue. My English is terrible, so I'm having to use a translator.
Xavier-D 11,970 Reputation points Microsoft External Staff Moderator

2026-08-26T23:56:07.55+00:00

Hi Andrea

Thank you for the update.

I understand that Microsoft Support redirected you to Microsoft Engage Center, but you were unable to find an option there to report the website issue.

Unfortunately, the Workplace Discount Program is a business-related service and falls outside my scope of support.

You may continue using the working it-it address as a workaround.

I am sorry that I cannot provide further assistance with this particular issue, but thank you for reporting your experience and documenting the incorrect redirect clearly.