how do i get an old email address that auto renewed by office 365 in error and charged my credit card

D. Wilson Overton 0 Reputation points
2026-08-25T18:28:10.9333333+00:00

I request a full refund of $142.66 charged to my credit card ending in 1638 for Office 365 via an auto renewal using an old defunct email address unaware to me. Thinking I had not auto renewed, I have joined by spouse's Office 365 Family and ask for your very kind assistance. Her account renews in the Fall of 2026. Please help as I am now a user of her family account known as : Judith Overton, ******@msn.com

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Jeronimo Fuerte 45,305 Reputation points Independent Advisor
    2026-08-25T21:59:03.4733333+00:00

    To request a refund, you need to be able to sign in with the Microsoft account associated with the old email at https://account.microsoft.com/services, locate the subscription, select Manage > Cancel subscription, and follow the refund prompts. As mentioned here: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

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