I cannot find my subscription that I paid for

Erica Hettel 0 Reputation points
2026-08-26T20:29:54.95+00:00

When I put my email address in, no account comes up under the email but I was charged for a year subscription for personal 365. I have called several customer service numbers and cannot actually reach a person. This is severely aggravating as I paid for something I do not have.

screenCapAugust26

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Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
    2026-08-26T20:39:23.8733333+00:00

    At https://account.microsoft.com/services , you can try signing in with any other Microsoft e-mail addresses that you may have. Third-party e-mails, such as @gmail.com, may also be used with Microsoft accounts. With a bit of luck, you will find the correct account through trial and error.

    See also https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft .

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