4,701 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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How to access a Microsoft account and/or Onedrive account when all options to do so and use back up resources have failed

Subject: Help required to regain access to Lea’s Microsoft account and simplify her sign-in and recovery details I am contacting Microsoft through my own Microsoft account, [Moderator Note: Personal Info Removed]@skibuff.com, on behalf of my friend Lea,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-30T07:59:31.1133333+00:00
Noel Eichbaum 20 Reputation points
edited the question 2026-08-27T01:37:04.2+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

2-step verification

I want to add a new phone number to my account. How do I do that? Moved to Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-07T00:28:38.8266667+00:00
STU ADAMS 20 Reputation points
edited the question 2026-08-27T01:36:14.07+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

My Microsoft account password was changed and my original email is no longer recognized

My personal Microsoft account suddenly stopped working. I received an official Microsoft Account Team email saying that my password was changed, but I did not make the change. Now, when I try to sign in or use Microsoft's Account Recovery/Sign-in Helper,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-19T22:13:37.42+00:00
093S-Shirahama, Natsu 40 Reputation points
edited the question 2026-08-27T01:11:55.9+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Compromised Microsoft account — alias changed, can't recover via self-service

My Microsoft account (originally signed in with a Gmail address) was compromised. The attacker added their own identity verification method and appears to have changed the account's sign-in alias. I can no longer sign in, and self-service tools (sign-in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-14T23:36:13.9333333+00:00
Octavious Bear 20 Reputation points
edited the question 2026-08-27T01:10:43.37+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
2 answers

Hacked and cannot access account

Recently I saw that my pfp and name on my computer has changed. I went to settings and my usual microsoft account had "@gmail.com" and now the name and the ending is changed to "@lettersboxmail.com". The account is still logged in on…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-05T14:48:09.68+00:00
Stefan Diaconu 0 Reputation points
edited the question 2026-08-27T01:10:07.0466667+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365: I can't sign in to my Microsoft account on my laptop (Windows 11) and ended up with an error

Hello there, Every time I try to sign in using my personal account, there is a message tells me that. This account is blocked by group policy. I've been struggling with this problem since 2023 and still unsolved. I can't use any Microsoft app, especially…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-18T19:44:19.6066667+00:00
عبد الله خضور 20 Reputation points
edited the question 2026-08-27T01:09:28.2366667+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer

Billing investigation

I was charged on my Paypal account that i attached but there is no order history on my Microsoft account ([REMOVED PII]@icoud.com). I don't receive any email for charging of this. Please investigate which email was used to make this transaction.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T15:13:22.37+00:00
Miharu Yamazaki 0 Reputation points
edited an answer 2026-08-26T23:47:16.1266667+00:00
Norah-L 9,570 Reputation points Microsoft External Staff Moderator
2 answers

Need account help. Someone is using my credit card to pay for their Microsoft account and I need it stopped

Hello, We are getting charged 9.99 and 19.99 on our Discover card for MicrosoftTrial ONE II and MicrosoftTrial HELLO, but we didn't sign up for these. We already have a Microsoft account and have 614 days until it's billed again for Microsoft Office 365.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T21:26:37.2533333+00:00
Leisa Burgin 0 Reputation points
answered 2026-08-26T23:05:50.3166667+00:00
EmilyS726 258.5K Reputation points Independent Advisor
1 answer

upgrade Personal account to Family, add existing account

I have a Personal account paid thru September 30, 2026. How do I upgrade it to a Family account since my wife now also needs additional storage space?? How do I then include her existing basic account in the Family??

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T21:22:22.2766667+00:00
Thomas Krissek 0 Reputation points
answered 2026-08-26T22:12:50.1766667+00:00
Christine Luna 26,815 Reputation points Independent Advisor
1 answer

Cancel Account

I need to cancel my account. I have a free subscription. L Tucker

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-20T18:47:45.31+00:00
Leslie Tucker 0 Reputation points
commented 2026-08-26T21:58:15.24+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
1 answer

Payment information and updates concerning payments

I don't understand why this company doesn't offer a customer service number the company claims I have a pass due amount to update my payment information my concern is that I don't feel comfortable anymore without talking with someone, I am ready to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T17:16:16.59+00:00
Jeffrey Moore 0 Reputation points
answered 2026-08-26T21:46:46.02+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
1 answer

I cannot find my subscription that I paid for

When I put my email address in, no account comes up under the email but I was charged for a year subscription for personal 365. I have called several customer service numbers and cannot actually reach a person. This is severely aggravating as I paid for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T20:29:54.95+00:00
Erica Hettel 0 Reputation points
answered 2026-08-26T20:39:23.8733333+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
1 answer

Help me address a billing issue

I received this notice Subscription Information    Subscription: Xbox Game Pass Essential    Plan Price: USD 79.99 plus applicable taxes/12 months    Renewal Date: August 22, 2027 I cannot stop…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T19:04:07.94+00:00
Terry Peters 0 Reputation points
answered 2026-08-26T20:23:48.07+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
2 answers

email renewals

It is possible to speak to real person regarding my issue? Moderator note: personal information removed

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T19:55:49.14+00:00
Douglas Pawluk 0 Reputation points
answered 2026-08-26T20:09:20.9266667+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
3 answers

microsoft accounts

I want to make sure I only have one Microsoft account. I am worried that I may have two accounts

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T17:23:47.55+00:00
Kathryn Hoyer 0 Reputation points
commented 2026-08-26T18:15:39.0333333+00:00
Brian Tillman 26,850 Reputation points Independent Advisor
1 answer

Refund for MS365

How do I get a refund for MS65 that I canceled but was charged $105.49 for?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T15:37:56.25+00:00
Tom Nelson 0 Reputation points
answered 2026-08-26T16:13:40.45+00:00
DaveM121 922K Reputation points Independent Advisor
2 answers

charged after upgrading to Family

I did not receive the pro-rated credit from my unused days of from my Personal subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T15:10:13.9933333+00:00
Ed Weinberger 0 Reputation points
answered 2026-08-26T15:46:24.55+00:00
DaveM121 922K Reputation points Independent Advisor
3 answers

How many times!

For the hundredth time. Microsoft are threatening to cut me off because I haven't paid a closed subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-21T19:25:17.2533333+00:00
peter liney 20 Reputation points
commented 2026-08-26T14:57:20.3066667+00:00
peter liney 20 Reputation points
1 answer

My main account got hacked please help me get it back microsoft

My personal Microsoft account ([Moderator's note: PII removed]@gmail.com) appears to have been compromised. On Sunday, 23 August 2026 at 10:33 AM IST, I received an official Microsoft account-security email saying that my primary alias had been changed…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-24T13:41:24.48+00:00
Thedemon X 0 Reputation points
commented 2026-08-26T14:53:04.6666667+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
1 answer

I paid £84.99 on 21.8.26 annual fee. Office due to start on 25.8.26.

Why am I getting an email on 26.8.26 saying my subscription has expired? I paid as in title here 5 days ago via apple.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T13:00:16.98+00:00
Jenny Williamson 25 Reputation points
answered 2026-08-26T13:47:18.96+00:00
SD - IA 177.7K Reputation points Independent Advisor