3,378 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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2 answers

i have been overcharged

I wanted the non AI version of office and have been charged incorrectly

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T22:20:53.44+00:00
Vicky Riddett 0 Reputation points
answered 2026-05-06T16:41:02.8133333+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

how I can combine my two Microsoft accounts each with individual email addresses into one account

how I can combine my two Microsoft accounts each with individual email addresses into one account without losing any data

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-06T15:20:56.5533333+00:00
Jemma 0 Reputation points
accepted 2026-05-06T15:33:05.8566667+00:00
Jemma 0 Reputation points
2 answers

billing for a not existing account

Hi Team, Hans Honsdrecht was charged for an account that doesn't exist anymore since 2021. My father deceased back in 2023. How can I get a refund? And how can you change this? If you need more information please do not hesitate to call me or email…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-06T13:58:33.9166667+00:00
hans honsdrecht 0 Reputation points
answered 2026-05-06T14:36:09.55+00:00
DaveM121 872.9K Reputation points Independent Advisor
3 answers

Subject: Request to Update Legal Name on My Microsoft Account

Dear Microsoft Support Team, I am writing to request an update to the legal name on my Microsoft account. My account currently displays my initials, and I would like it to be updated to my full legal name. Current Name on Account: Vijay E V Correct…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-16T13:07:44.29+00:00
Vijay E V 0 Reputation points
recommended 2026-05-06T10:03:52.3266667+00:00
Alexandra Tanasescu 0 Reputation points Moderator
2 answers

Refund for subscription

I wanted to know if i can get a refund for my annual subscription charged on Apr 4th 2026.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-04T03:57:47.57+00:00
Janet Kanzia 0 Reputation points
commented 2026-05-06T03:13:21.3333333+00:00
Norah-L 5,860 Reputation points Microsoft External Staff Moderator
2 answers

Unknown charge on credit card

I need to know what a charge of $141.53 was for on my credit card posted on May 4 2026

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-06T01:17:25.23+00:00
Marybeth McCarthy 0 Reputation points
answered 2026-05-06T02:44:30.6833333+00:00
EmilyS_726 16,540 Reputation points Volunteer Moderator
2 answers

Moving from MS 365 for Business to Family

I have been using Microsoft 365 Business Standard associated with my work. When I retire can I move across to the Family subscription and retain a .com.au domain name? Is another option to move to a .au domain name? Also, can I have two inboxes such as…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T01:00:49.51+00:00
Rob Meldrum 0 Reputation points
commented 2026-05-06T02:32:10.0733333+00:00
EmilyS726 228.2K Reputation points Independent Advisor
2 answers

I have 365 Premium. Copilot worked very well building sheets and books in Excel. Now it has stopped and only provides basic Copilot.

I have 365 Premium. Copilot worked very well building sheets and books in Excel. Now it has stopped and only provides basic Copilot. How do I fix. I have already done every single fix that AI recommended. [moved from Microsoft 365 and Office | Install,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T04:13:50.0066667+00:00
David West 0 Reputation points
commented 2026-05-06T02:15:19.2533333+00:00
Norah-L 5,860 Reputation points Microsoft External Staff Moderator
2 answers

I am subscribed to MSN 365 Basic, yet it tells me that I need to update and pay.

I am subscribed to MSN 365 Basic till September 14th. I paid $19.00 for the year on l**[Moderator Note: Personal Info Removed]**@gmail.com. I had 2 MSN accounts. I cancelled the [Moderator Note: Personal Info Removed]@outlook.com account that I paid on…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-04T20:05:52.9833333+00:00
TinaLaforce-4083 5 Reputation points
commented 2026-05-05T23:51:47.5+00:00
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
2 answers

I had 2 M365 subscriptions and just canceled one. Can I get a refund?

I had 2 M365 subscriptions by mistake. I just canceled one. Can I get a refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T21:51:59.8766667+00:00
Ira Deiches 0 Reputation points
answered 2026-05-05T22:25:01.46+00:00
EmilyS726 228.2K Reputation points Independent Advisor
1 answer

Leaving Microsoft 365 Family Plan and Starting My Own Without Losing OneDrive Data

Hi, I’m currently part of a Microsoft 365 Family subscription that is shared and managed by someone else. I would like to leave that family subscription and start my own Microsoft 365 subscription under my own account. My main concern is making sure I do…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T22:19:14.1333333+00:00
Jannory Guido 0 Reputation points
answered 2026-05-05T22:19:32.79+00:00
Q&A Assist
2 answers

Con't access a previously purchased Microsoft 365 subscription on a new computer.

I purchased a subscription to Microsoft 365 last year and it just renewed 4/27/26. However, two days later that computer died. I have replace it but have no way to transfer the data. When I tried to reinstall 365 it only offers me the free trial or to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T19:49:15.2166667+00:00
Jay Holland 0 Reputation points
answered 2026-05-05T20:50:50.92+00:00
EmilyS726 228.2K Reputation points Independent Advisor
1 answer

phone number to get a live person to help restore my outlook after purchasing the product

phone number to get a live person to help with a subscription to restore my outlook

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T18:52:59.74+00:00
Debbie Schirmers 0 Reputation points
commented 2026-05-05T19:28:55.7266667+00:00
John Jefferson Doyon 67,940 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Accidential two 365 accounts

Dear Help: I have been charged for two Microsoft 365 accounts.My Capitol one credit card has charges from 12/18/25 for $107.79 and again on 2/18/26. Somehow I have two accounts. I only need one account that can be used on 3 computers . I spoke to a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-04T18:45:58.3033333+00:00
Arthur Daniels 0 Reputation points
accepted 2026-05-05T18:35:28.99+00:00
Arthur Daniels 0 Reputation points
2 answers

I was charged $21.63 on my banking credit card for a purchase thru Microsoft which I did not authorize. I want my money back please.

On May 1, 2026, my checking account was charged $21.63 for something described as "w redmond Waus" I made not purchase and do not appreciate money taken from me illegally. Please return my $21.63. Elvin Bates

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T17:28:54.2233333+00:00
Elvin Bates 0 Reputation points
answered 2026-05-05T18:06:05.0033333+00:00
EmilyS726 228.2K Reputation points Independent Advisor
2 answers

Unauthorized Microsoft Payment

I have been charged for an unauthorized upgrade from Microsoft 260 Personal to Premium

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T16:08:02.6433333+00:00
Trevor J Lyle 0 Reputation points
answered 2026-05-05T17:03:26.1733333+00:00
paulr0511 44,605 Reputation points Independent Advisor
1 answer

Reoccuring charges on account i can not locate

I am being charged monthly for a Microsoft subscription. It does not appear under my account. I need you to locate it using my card and cancel it immediately.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T13:17:18.61+00:00
Jacqueline Richardson 5 Reputation points
answered 2026-05-05T13:50:16.2066667+00:00
Darhyl Amizola 40,735 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My Outlook memory is almost at its 50GB limit but I already bought an additional 100GB storage

I subscribe to Microsoft Office and have 50GB of memory with Outlook mail. I am close to the 50GB limit. However, I already have an additional 100GB of memory. Why can't I use that for Outlook mail? Thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-04T20:13:01.9566667+00:00
amato bocchino 20 Reputation points
accepted 2026-05-05T12:13:35.93+00:00
amato bocchino 20 Reputation points
2 answers

How to fix a recurring warning to update payment details

I keep getting a warning to update my payment details, but my Microsoft Personal 365 account payment is up to date. What do I do. severally I have had to re-enter my payment details but that warning keeps coming.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-05T10:30:47.79+00:00
EM 0 Reputation points
answered 2026-05-05T11:11:25.8533333+00:00
Sumit D - IA 167.2K Reputation points Independent Advisor
2 answers

Here is the case number: [Moderation note: Personal information removed]

as I had to run for a business meeting I did not have the chance to read the follow up Moved from System Center Service Manager

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-04T11:19:40.86+00:00
Graziano Angelo Regazzoni 0 Reputation points
answered 2026-05-05T10:45:10.03+00:00
John Jefferson Doyon 67,940 Reputation points Independent Advisor