Need to book repair/return for Keyboard - Surface Pro

Techbay Manukau Computers 0 Reputation points
2026-08-26T23:16:26.7+00:00

Need your assistance to provide replacement for an out of warranty Keyboard for Surface Pro

Surface | Surface Pro | Performance and maintenance
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  1. S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
    2026-08-27T00:17:16.4833333+00:00

    Microsoft doesn't actually "repair" Type Cover keyboards — a faulty one is always swapped for a new unit, never fixed component-by-component.

    Since yours is out of warranty, going through the formal Surface Service and Repair channel just adds a step — they'll tell you to purchase a replacement anyway, since self-serve accessory replacement is purchased separately regardless of warranty status.

    The straightforward best move: buy a replacement Type Cover directly from the Microsoft Store rather than filing a repair/service order.

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  2. AI answer

    2026-08-26T23:16:39.07+00:00

    For an out-of-warranty Surface Pro keyboard or Type Cover, create a service order online:

    1. Sign in to Microsoft account | Select device for service.
    2. If the device is already registered, select it and follow the service instructions.
    3. If it is not listed, select Don’t see your device? to register it, then continue the service request.
    4. Have the keyboard serial number ready. It is located near the left side or center of the spine where it attaches to the Surface.

    If the keyboard is out of warranty, purchasing a new keyboard may also be an option. Surface keyboards and accessories are available from the Microsoft Store and other retailers.

    For out-of-warranty Surface devices and accessories, available options can include:

    • Online replacement/service request
    • Self-repair using replacement parts
    • Authorized Service Providers

    For business-owned Surface devices, use the business and education service options instead.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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