cancel account

The first step is figuring out which subscription is charging you, because the cancellation process depends on what the charge is coming from.

Sign in at account.microsoft.com and open Services & subscriptions. That page shows every active subscription on your Microsoft account — the renewal amount, the billing date, and a Cancel option for most services. A recurring charge around $14.19 is commonly linked to Microsoft 365, OneDrive storage, or Xbox Game Pass.

If you don’t see anything there that matches the charge, it may be tied to a different Microsoft account. Try signing in with any other email addresses you use.

If you still can’t identify the charge, the next step is to contact Microsoft Billing Support through support.microsoft.com. They can look up the charge using your payment method, which isn’t something the community can do.

One important note: please don’t post any personal or payment details (account names, card numbers, bank information) here. Billing Support will ask for those privately if needed.

If this helps resolve your issue, please consider accepting the answer or leaving an upvote. If not, feel free to reply with more details.

Hi, good day!

You can try following the steps in the link below to identify what the payment was for.

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Once you've identified what the payment was for, follow the instructions in the link below to cancel the associated subscription or service and, if eligible, request a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If that doesn't work, please keep in mind that this is just a user-to-user forum, no one here have access to your Microsoft account or billing information. Since resolving your concern may require access to sensitive account details, your best option is to contact Microsoft Support directly so they can securely review your account and assist you further.

You can contact a Microsoft support agent by following these steps:

Go to the Microsoft Contact Support page: Microsoft Contact Support

Select Microsoft 365.

Click Get Home Support.

In the box provided, type billing and press Enter.

On the next page, scroll down and click Sign in to Contact Support.

Sign in with the Microsoft account associated with your subscription.

Click Contact Support

Under Products and services, choose Microsoft 365 and Office.

Under Category, select Manage my Subscription.

Choose Chat with support agent in web browser to start a live chat with a Microsoft support representative.