Sending, receiving, and organizing email in Outlook.com
Outlook for the web will not receive or send email.
1. My Microsoft account sign-in is ******@gmail.com.
2. Outlook.com shows only mail through March 2023.
3. The mailbox does not receive new mail.
4. Messages sent from Outlook.com do not arrive.
5. An internal address ******@outlook.com appears in the account, but it is not listed as an alias.
6. My active email is Gmail, but the Outlook.com mailbox appears to be inactive or disconnected.
7. Based on everything shown, you've done all the normal troubleshooting. The next step likely requires Microsoft to inspect the mailbox configuration behind the account.
8. The good news is that your actual email is safe because it's in Gmail and is working normally. The issue appears isolated to the separate Outlook.com mailbox.