I was billed twice for a one year subscription. Once in March 2026 and once 8n August 2026. How do I receive a refund

Question

I was billed twice for a one year subscription. Once in March 2026 and once 8n August 2026. How do I receive a refund

tish howard 0

I was billed in March and told my subscription had expired. I paid 99.99 for one year to renew. Today I was told my subscription had expired and was charged 99.99 again I pd with PayPal twice. How do I receive a refund on duplicate payment

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Answer 1

Hi, @tish howard

Since this issue involves a payment and a possible duplicate charge, it will need to be handled directly by Microsoft Billing Support, as only they can access billing records and process refunds:

Here is the link: https://support.microsoft.com/home/contact
Type this keyword and press Enter: Contact Support.
At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
In Product and services, select "Microsoft 365 and Office".
In Category, select "Manage my subscription".
Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Thanks!