Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
15,269 questions with Microsoft Security | Microsoft Authenticator tags
0 answers
Can't sign in authenticator after changing phone
hi i change my phone and i cannot sign in another account because i require authenticator from my old phone which i cannot access anymore. i also cannot get call or text because of error Error Code: 399287 Request Id:…
Microsoft Security | Microsoft Authenticator
asked 2026-08-27T07:37:59.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 49%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
charlie chanyasak
0
Reputation points
asked 2026-08-27T07:37:59.8333333+00:00
charlie chanyasak
0
Reputation points
1 answer
I can't sign in to the authenticator app
I have problems with the multi-factor authenticator
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-07-08T03:53:50.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 67%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dayanay Castillo Villa
0
Reputation points
commented 2026-08-27T05:56:38.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 71%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
John Ronne
0
Reputation points
0 answers
I am unable to login to azure after I changed MFA to SMS
Hello : A few days ago, I changed MFA to use a china SMS method. Now I am unable to login azure anymore because SMS error when I am trying to ge a MFA SMS code. Error Flag: Error Code: 399287 Request Id: 0e3717e3-7d3a-4304-9eee-725d06271200 Correlation…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-27T01:59:31.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 66%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOZ%3C/text%3E%3C/svg%3E)
Orca Zhang
0
Reputation points
asked 2026-08-27T01:59:31.3333333+00:00
Orca Zhang
0
Reputation points
2 answers
Authenticator app
Having problems logging in with my Authenticator, recently upgraded a device and now both aren’t working on my old device and new one and it’s locked me out. How can I access my work emails and email without it??
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 38%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
Can't login my number changed
I can't login or use verification code because I don't have the same phone
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T23:59:04.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 22%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Erica Mitchell
0
Reputation points
answered 2026-08-26T23:59:19.8166667+00:00
AI answer
1 answer
Update Microsoft Authenticator
I recently got a new phone and do not have access to my Microsoft Authenticator, preventing me from accessing several other apps. How can I update the device?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-25T11:51:23.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 69%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kevin Bonner
0
Reputation points
commented 2026-08-26T21:40:42.5833333+00:00
Hal Hostetler MVP-Outlook
12,006
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Authenticator Lost-Need Acount Recovery Assistance
Hi Microsoft Support, I’m having trouble accessing my account because it is asking for a verification code from Microsoft Authenticator. The Authenticator app was previously set up on my old phone, but I no longer have access to the app because my phone…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T15:46:49.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 73%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
stephenne medrano
0
Reputation points
answered 2026-08-26T20:07:05.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 51%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Bence Weiszmann
745
Reputation points
2 answers
new phone does not connect properly to Authenticator
I have a new phone and I can not properly access to the Authenticator app of my company. What shall I do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T10:21:44.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elisa
0
Reputation points
edited an answer 2026-08-26T19:47:08.0233333+00:00
Bence Weiszmann
745
Reputation points
1 answer
phone stolen need information off phone
i have a microsoft account that is phone is connected to. I am unable to get any information off the phone. Like the model number and serial number. It shows it is an A16 Galaxy. what can I do.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T12:49:10.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 78%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Shari Lee
0
Reputation points
edited an answer 2026-08-26T19:04:30.85+00:00
Nathan Roberts (SN)
13,366
Reputation points Student Ambassador
Volunteer Moderator
2 answers
I cannot sign into my Azure Portal
I am a recently retired MS employee. My personal hotmail account was used to log into my subsidized Azure account. I am getting notified of billing statements, but I am unable to log into my Azure portal as it requires my Work Authenticator - which is no…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-24T17:15:53.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 45%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Bill Kristiansen
0
Reputation points
commented 2026-08-26T16:13:19.02+00:00
Bill Kristiansen
0
Reputation points
1 answer
I am not getting notifications for the verification code while trying to log in
I am having an issue with getting logged in with authenticator its not sending me notifications
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T15:52:44.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 72%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
James Huband
0
Reputation points
answered 2026-08-26T15:52:58.5733333+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
How to fix code not being sent to my phone to sign into my account
I'm having trouble logging into my online Azure account through my school. I have had my account reset on my school's website and have updated my 2FA, but when I try logging into Microsoft to download the Azure virtual box for class, it's asking me to…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-25T17:19:13.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Angelita Travis
0
Reputation points
accepted 2026-08-26T15:49:06.15+00:00
Angelita Travis
0
Reputation points
0 answers
Microsoft authenticator locked
I recently got a new phone and no longer have access to my old device. I am locked out of my account because the login page is asking for Microsoft Authenticator approval, which I cannot provide. What I able to do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T15:06:33.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 95%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Veitsman, Alexander
0
Reputation points
commented 2026-08-26T15:29:48.1+00:00
Timothy Philip Ingram
116
Reputation points
2 answers
One of the answers was accepted by the question author.
New Phone and Authenticator App
I just got a new phone and my Authenticator app is not allowing me to sign in to accounts I need to use for work.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 20%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
0 answers
Im trying to completely delete an old email as it got hacked, but microsoft wont let me choose another primary
This is the error. We were unable to make l*****@gmail.com your primary alias. Please try again later.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T08:45:08.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 57.99999999999999%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Larri Macmillan
0
Reputation points
0 answers
Windows Network Share Access Error – Guest Login / Credential Issue
I am having trouble accessing a shared folder on my local network through Windows File Explorer. When I try to open \\WINDSPEED in File Explorer, I receive the following error: \\WINDSPEED is not accessible. You might not have permission to use this…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-26T04:30:54.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 90%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Supawit Meesaeng
0
Reputation points
asked 2026-08-26T04:30:54.51+00:00
Supawit Meesaeng
0
Reputation points
0 answers
Having trouble with the Authenticator App
In trying to get an access code from Login.Gov, the Authenticator App only gives out an 'ongoing' 8-digit code, but the website only will take a 6-digit code. Any ideas on what's going on with that? Thanks.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-25T23:00:30.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 25%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Steve Nusbaum
0
Reputation points
asked 2026-08-25T23:00:30.4266667+00:00
Steve Nusbaum
0
Reputation points
1 answer
Not receiving the code to verify my account on the Authenticator app
Microsoft shows the number on email to verify on the app but the authenticator isn’t responding, how do I deal with this
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-03-27T09:42:34.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 83%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rethabile Thekiso
15
Reputation points
commented 2026-08-25T22:03:34.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 66%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
liliana fandiño
0
Reputation points
1 answer
How to change windows authenticator from an inaccessible iphone
My iphone 12 pro max got its screen destroyed, and there's currently no way to access the phone in any way. Is there a way to change the authenticator setup to my new phone?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-25T08:19:59.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 57.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
anders
0
Reputation points
answered 2026-08-25T20:12:49.6166667+00:00
Hal Hostetler MVP-Outlook
12,006
Reputation points MVP
Volunteer Moderator
2 answers
I have a new phone
I have a new phone and Authenticator app is not working
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,269 questions
asked 2026-08-25T12:41:47.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 54%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Ivory Glynn
0
Reputation points
answered 2026-08-25T19:27:54.1166667+00:00
Bence Weiszmann
745
Reputation points