Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
1,754 questions with Microsoft 365 and Office | Subscription, account, billing | For home | MacOS tags
2 answers
One of the answers was accepted by the question author.
How Do I Request for Refund of Unexpected Subscription Charge
Dear Microsoft Support Team, I hope you are well. I recently attempted to sign up for a free trial of Microsoft 365 Personal, which stated a one-month free trial period. To my surprise and disappointment, my account was immediately charged $159 for a…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2025-11-23T04:58:29.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 91%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Avory
20
Reputation points
commented 2026-05-06T14:16:05.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUG%3C/text%3E%3C/svg%3E)
usman ghani
0
Reputation points
2 answers
Error code 2065, Access Denied, login page hangs on Mac, Outlook works but Word and Excel don't work in browser or desktop app, subscription is active until May 2028
Error code 2065, Access Denied, login page hangs on Mac, Outlook works but Word and Excel don't work in browser or desktop app, subscription is active until May 2028
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-05-02T14:27:12.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vijay Krishnakumar
0
Reputation points
commented 2026-05-04T04:46:27.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
5,860
Reputation points Microsoft External Staff
Moderator
2 answers
I wish to allow my subscription [Moderator note: PII removed]@outlook.com to end
I wish to start a new subscription using a different email. I want to reset from the start as the previous subscription was not installed fully correctly and I want to start from scratch. Also I do not want to lose any of the information already on my…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-30T16:39:23.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 11%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
mike bonar
0
Reputation points
commented 2026-05-03T22:37:05.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Katerina-N
8,905
Reputation points Microsoft External Staff
Moderator
2 answers
Can't log into another account, am being charged
I want to log into another account, but I am not able to log in, nor am I having success recovering the log-in information. I have tried using the log-in tool but it's not finding the account for some reason. I suspect that part of the issue is that I…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-05-03T18:06:45.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 11%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Claire Campbell
0
Reputation points
answered 2026-05-03T18:49:29.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
44,605
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Upgrade Microsoft 365 Family to Microsoft 365 Premium
My husband upgraded our 365 Family Plan to 365 Premium. I'm unable to see the Copilot icon in any apps i.e., Excel, Word, etc. When I click on the 'About Microsoft Word for Mac', it only shows a 365 subscription, not 365 premium. On his Mac, it shows…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-05-03T18:03:14.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 81%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Marina Black
20
Reputation points
accepted 2026-05-03T18:03:58.89+00:00
Marina Black
20
Reputation points
2 answers
leave account
How do I leave an account and move my data to a new account
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-30T21:06:10.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 80%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Teri Petersen
0
Reputation points
answered 2026-04-30T21:43:25.65+00:00
John Jefferson Doyon
67,940
Reputation points
Independent Advisor
2 answers
How do I change my e-mail address registered to my Microsoft Suite I have just paid monthly for?
I have by mistake registered an email address I no longer have access to for my Microsoft Suite, paid monthly. I need to update my email to one that I have access to... How do I do this, and why is it so hard to call someone for help, using an Australian…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-30T01:02:59.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Darlia Dafter
0
Reputation points
answered 2026-04-30T02:15:33.9633333+00:00
paulr0511
44,605
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Will I be able to access my 365 and one cloud documents if I switch to microsoft office 2024 professional plus?
Hello there is a deal for a lifetime membership for microsoft office 2024 for mac/PC. I would only pay once for a lifetime as opposed to annually for 365. Microsoft 2024 professional plus account is just fine. I am concerned about being able to access…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 8%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
2 answers
How to request refund?
Microsoft sold me the wrong item last month and I need to get a refund. It was €159 so not a small amount. I could not find ANYWHERE on any MS site how to contact them so in the end I made a chargeback request on paypal but it was refused, so I am…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-03-15T22:55:13.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 98%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Craig Edmonds
10
Reputation points
answered 2026-04-28T03:43:09.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 86%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWT%3C/text%3E%3C/svg%3E)
William Tan
0
Reputation points
2 answers
Being Billed Twice
On March 30, 2026 I subscribed to MS 365 Personal to have the Office package on my iMac. My credit card was charged $105.99. When I tried to onboard the office package I was notified that my MacOS could not support office. My MacOS could not be…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-27T23:05:11.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 84%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fred
0
Reputation points
answered 2026-04-27T23:45:47.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
36,725
Reputation points
Independent Advisor
2 answers
MS Documents and Files Missing
Microsoft 365 has disappeared from my Mac desktop computer and my subscription is valid to August 4, 2026
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-27T17:18:45.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 59%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Damon Williamson
0
Reputation points
answered 2026-04-27T18:07:16.1533333+00:00
John Jefferson Doyon
67,940
Reputation points
Independent Advisor
1 answer
I don’t know if I have a Microsoft excel subscription and how to cancel it if I do
Don’t know if I have a Microsoft excel subscription on my Mac and how to cancel if I do
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-26T17:23:48.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 62%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Damalas, Luke N
0
Reputation points
answered 2026-04-26T17:24:02.3833333+00:00
Q&A Assist
2 answers
Microsoft does not recognize my account
Do not recognize my account I renewed my 365 Microsoft account within the last year but microsoft only recognizes a desktop that is no longer operative. My computer is an apple Macbook pro which I purchased 4 years ago. Microsoft states that the credit…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-22T15:58:28.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 88%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Patrick Sheedy
0
Reputation points
commented 2026-04-26T08:52:46.0533333+00:00
Norah-L
5,860
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft says I do not have a Microsoft 365-personal subscription. My iPhone says I do.
I do not use OneNote and thus cannot sign out of it. I migrated my files and settings from an old Macbook Pro to a newer Macbook Air. How do I get the Air to recognize my Microsoft subscription?
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-22T19:52:11.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 76%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ruthanna Hawkins
0
Reputation points
commented 2026-04-26T06:28:07.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
16,355
Reputation points Microsoft External Staff
Moderator
2 answers
I downloaded Microsoft Office but it doesn't work
I have MACOS Monterey. It says all uploads are complete.
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-22T18:16:14.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 11%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nancy Hopwood
0
Reputation points
answered 2026-04-24T13:17:30.03+00:00
Stefan Blom
339.3K
Reputation points MVP
Volunteer Moderator
1 answer
I am locked out
I renewed my Microsoft 365 today and it's locked me out. I have tried all types of help before that. And no luck. Please someone help me. I got hung up on earlier Request # 7101712808 my number is <mod: PII removed>
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-23T21:03:12.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tim Bealer
0
Reputation points
commented 2026-04-23T21:37:45.4866667+00:00
John Jefferson Doyon
67,940
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
I accidentally paid for a 1-year M365 Family Subscription Feb 28. It expired early (April 19) so I can't even use it.
I started a free-trial account to try Teams, MS Lists and MS Forms for O365. It didn't have all the features so I intended to let it expire. It 'auto-renewed' Feb 28 for 1-year (CA$162.40) and I missed the chance to cancel it. (I accepted that was my…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-22T23:02:20.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 72%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Murray
20
Reputation points
accepted 2026-04-23T19:35:27.4266667+00:00
David Murray
20
Reputation points
2 answers
One of the answers was accepted by the question author.
I had by error a double paid personal Microsoft account and kept only one
I had subscribed by error twice a Personal Microsoft account (99€ now) for Outlook, Powerpoint etc. for my 2 personal e-mail addresses - one hotmail (when I bought my Mac) and one gmail (I guess it the offer popped up and I thought I had to renew my…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-23T09:23:54.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 61%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Brigitte Bekaert
20
Reputation points
accepted 2026-04-23T09:44:03.91+00:00
Brigitte Bekaert
20
Reputation points
1 answer
Why do I have to purchase Microsoft 365
I purchased Microsoft Office (Excel, Word and Powerpoint) in 2009. Paid for the software and installed it on a Mac. The software has stopped working and I'm being instructed to purchase a subscription for Microsoft 365. Why can't I use the software…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-22T19:00:03.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 38%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
gwellis-
0
Reputation points
commented 2026-04-23T00:16:42.18+00:00
Bob Jones AKA CyberTaz MVP
435K
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in English? I habe two Microsoft at my Mac
At first I buy every year Microsoft but now I buy Microsoft 365 for more than 140,- Euro. Now Microsoft push my money again from my bank. now I had paid it twice. and I get the information that I had used 15,3 from 5 GB, but this is the old contract, the…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,754 questions
asked 2026-04-20T10:49:14.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 20%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUV%3C/text%3E%3C/svg%3E)
Ulrike Vollmar
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answered 2026-04-20T16:04:34.0833333+00:00
Gérard Oomens
122K
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