876 questions
876 questions with Surface | Surface Laptop | Install and update tags
1 answer
One of the answers was accepted by the question author.
Do VMs work on Surface devices?
I tried to install both VirtualBox and VMWare onto my Surface Laptop 7, both of which failed during the setup wizard. VirtualBox showed several error windows showing some kind of driver or component was not installed or couldn't be found on my OS,…
Surface | Surface Laptop | Install and update
asked 2026-05-04T00:39:38.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 12%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Aslan Ahmed
30
Reputation points
commented 2026-05-05T10:59:00.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Device - Reset Failed - Local Install - After March / April 2026 Update with Hotpatch
Dear Experts, We are in the Requirement to "Reset the Device" to the Factory Default with User Action as Self Service. We have Created the Script which helps the Users to Start the Reset, Without any Prompt and use the "Local…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-04-29T15:31:06.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Veera Ragavan
56
Reputation points
commented 2026-05-04T07:35:07.5433333+00:00
Veera Ragavan
56
Reputation points
1 answer
One of the answers was accepted by the question author.
ALL Open App Windows randomly minimising after installing KB5083631
I have Windows 11 PRO (25H2 Bld-26200.8328) Windows Update installed KB5083631 (2026-04 Preview Update) yesterday - and now, very annoyingly, ALL open APP Windows just randomly minimise together just revealing desktops. I have a Surface PRO laptop with a…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-05-03T05:02:14.5566667+00:00
Guy Riddle
20
Reputation points
accepted 2026-05-04T00:25:22.8633333+00:00
Guy Riddle
20
Reputation points
2 answers
brand new windows surface laptop for business stuck on spinning circle
Windows surface laptop stuck on spinning circle and says preparing then restarts. it is stuck in this loop. I have tried everything to get it to reset. I just need it back to factory. this is a brand-new product as well.
Surface | Surface Laptop | Install and update
876 questions
asked 2026-04-28T21:28:54.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Eric Reed
0
Reputation points
answered 2026-04-29T00:47:05.2733333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
Concern Regarding Warranty Compliance and Service Support for Surface Laptop in India
I purchased a Microsoft Surface laptop in September 2025. Within months, it began intermittently requesting a BIOS password that I never set, indicating a potential hardware or firmware defect. During the warranty period, I sought support but was…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-04-19T18:25:50.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 74%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sethrichem Sangtam
0
Reputation points
answered 2026-04-20T00:51:46.4566667+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Surface laptop for business PIN error
Surface laptop for business…
Surface | Surface Laptop | Install and update
876 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 38%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
March 10, 2026 update KB5079473 issues
I started this conversation on another thread and am moving it to a new one using the update of KB5079473 in the title. My hope is that it gets more attention from Microsoft who, after a week, believes this isn’t an issue on their side. The March 10,…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-03-18T21:18:49.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jen Crawford
40
Reputation points
commented 2026-04-10T17:46:32.8133333+00:00
Jen Crawford
40
Reputation points
1 answer
Is there a fix for Microsoft software running on a Surface with the snapdragon processor?
it seems incomprehensible that Teams and Outlook fail every time there's a windows update due to WebView 2 errors. These are all MS products. The Surface is a great laptop, but too frequently rendered useless by this persistent failure.
Surface | Surface Laptop | Install and update
876 questions
asked 2025-11-18T10:02:37.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 46%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Doug Henry
5
Reputation points
commented 2026-04-04T17:54:39.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 15%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
Remmelt | Zound ICT
0
Reputation points
1 answer
Block specific update
A device update is failing and it is preventing subsequent updates from running. it is a surface laptop trying update an HP usb driver, how do i stop this update from running - i can't seem to get a copy of the windows update show hide utility
Surface | Surface Laptop | Install and update
876 questions
asked 2026-03-26T13:14:08.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 50%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mark Acton-Grieves
0
Reputation points
answered 2026-03-26T13:59:26.05+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Request for Replacement Under Warranty (Surface Laptop 7th Gen)
Dear Microsoft Support Team, I hope you are doing well. I am contacting you regarding an issue with my current PC. As I have confirmed that it is still within the warranty period, I would like to request a replacement. 【Issue Details】 The device…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-03-24T03:21:48.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
コロンブスマン 若杉 紗良
0
Reputation points
answered 2026-03-24T08:04:57.3333333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Installing Examplify but it says " verify that you have sufficient priveleges to install system services"
Can anyone help with this? I am not sure how to fix it. I have tried to run as administrator and it still does not work
Surface | Surface Laptop | Install and update
876 questions
asked 2026-02-24T23:30:17.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shakara Partinger
0
Reputation points
edited an answer 2026-03-22T06:55:21.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
14,790
Reputation points Microsoft External Staff
Moderator
1 answer
2026-03 security update (kb5079473) (26200.8037) failed to install on 19 mar 2026 - 0x800f0983 - Surface Laptop 7 (Snapdragon)
Hey Microsoft Support, The Update from the Title is failing to install everytime for the past 2 weeks. I'm on a Surface Laptop 7 with Snapdragon X Plus. I am very frustrated since im using a official Microsoft product and had it in my mind that updates…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-03-21T07:09:01.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Can
5
Reputation points
answered 2026-03-21T07:09:17.1033333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
SURFACE RT AND RECOVERY KEY
I purchased a surface RT years ago it’s still working, but I can’t find the password. I don’t have the bit. locker key or recovery key in order to reset it I’ve searched my Microsoft account and the computer is not listed as a purchase which I found…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-02-27T14:53:40.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Michael Elem
25
Reputation points
commented 2026-03-18T12:11:46.73+00:00
Michael Elem
25
Reputation points
1 answer
Nikon Studio will not load on my Surface laptop.
Nikon say problem is with Microsoft as Surface uses a different processor architecture which leads to compatibility issues. So question is, How, What is required to fix?ure
Surface | Surface Laptop | Install and update
876 questions
asked 2026-01-05T06:35:02.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Laurie Tonkin
0
Reputation points
commented 2026-03-14T07:13:58.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Deur
0
Reputation points
2 answers
How to access WinRE on Surface Laptop Studio 2 when not booting.
How to access WinRE on Surface Laptop Studio 2 when not booting. Laptop has lost power during windows update. And it boot s onl to Windows logo, but then stops.
Surface | Surface Laptop | Install and update
876 questions
asked 2026-03-13T15:32:03.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 28.999999999999996%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
Hans-Joachim Dohrmann
0
Reputation points
answered 2026-03-14T01:31:10.1033333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Hyper-V on Microsoft Surface failed to boot
Good afternoon, everyone! I am working with a Surface Laptop 7, which has the new Snap Dragon 64-bit ARM-based processor, and I upgraded to Windows 11 Professional in order to enable Hyper Visor. I have enabled HyperVisor, virtual machines, however,…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-03-04T23:07:44.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 63%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Safet P
0
Reputation points
answered 2026-03-04T23:36:34.46+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
Hyper-V on Microsoft Surface Laptop 7
Good afternoon, everyone! I am working with a Surface Laptop 7, which has the new Snap Dragon 64-bit ARM-based processor, and I upgraded to Windows 11 Professional in order to enable Hyper Visor. I have enabled HyperVisor, virtual machines, however,…
Surface | Surface Laptop | Install and update
876 questions
2 answers
So my Surface GO 3 laptop is stuck in a boot loop of just the windows logo flashing repeatedly.
I have made a USB recovery drive properly and have tried every method out there for trying to open the UEFI menu. and cant
Surface | Surface Laptop | Install and update
876 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 69%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
Citrix Workspace Wont download
Citrix Workspace wont download, I keep getting an installation error message.
Surface | Surface Laptop | Install and update
876 questions
asked 2026-02-21T19:21:31.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Charles
0
Reputation points
answered 2026-02-22T01:59:47.5533333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
3 answers
How to fix Exception code: 0xc0000005 Minecraft crashing after playing for 5 minutes Error ID: 1000
Faulting application name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Faulting module name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Exception code: 0xc0000005 Fault offset: 0x0000000000247930 Faulting…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-01-11T02:15:24.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 89%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Angel
10
Reputation points
answered 2026-02-17T07:54:46.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 53%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBZ%3C/text%3E%3C/svg%3E)
Brandon Zapatillas
0
Reputation points