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1 answer

I can't sign in to the authenticator app

I have problems with the multi-factor authenticator

Microsoft Security | Microsoft Authenticator
asked 2026-07-08T03:53:50.0533333+00:00
Dayanay Castillo Villa 0 Reputation points
commented 2026-08-27T05:56:38.8766667+00:00
John Ronne 0 Reputation points
2 answers

unsolicited ads in Outlook

I have a new laptop & now using Windows 11 & Outlook for emails. I am getting repeated ads sent through to my emails that I can't seem to opt out of or unsubscribe from. I'm with Spark xtra for emails, have contacted them & they are concerned…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-26T22:06:04.71+00:00
debbie skinner 0 Reputation points
commented 2026-08-27T05:56:32.3466667+00:00
Hendrix-V 18,055 Reputation points Microsoft External Staff Moderator
2 answers

My Microsoft Account got attacked by a scammer and I'm trying to recover it

Hello, My Microsoft account was compromised. The attacker: Changed my account password. Disabled my 2FA authentication. Removed my recovery emails. Changed the account's email to a new email which I've identified. Added a passkey to the account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-24T19:48:55.6766667+00:00
Tiago Casinhas 0 Reputation points
commented 2026-08-27T05:53:46.0866667+00:00
joshua stubbs 0 Reputation points
4 answers

Intermittent crashes with repeated VIDEO_TDR_FAILURE (0x116)

Hey, I’m hoping to get some input on an ongoing crash issue I’ve been dealing with for a while now. The system crashes are intermittent and unpredictable, but the crash dumps have been very consistent, which is why I’m reaching out. The PC can run…

Windows for home | Windows 11 | Performance and system failures
asked 2025-12-16T08:20:26.43+00:00
Tom Baxter 0 Reputation points
commented 2026-08-27T05:52:43.85+00:00
Oussama Diab 0 Reputation points
3 answers

my account got hacked by **removedPII**@bibimail.net

I am the owner of the account removedPII@outlook.sa and one day i got a message in out outlook mail that i need to resync my account info, I entered my email address and got "We couldn't find a Microsoft account. Try entering your details again, or…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-22T21:26:02.7166667+00:00
Gesan formal 10 Reputation points
commented 2026-08-27T05:51:53.3933333+00:00
joshua stubbs 0 Reputation points
2 answers

Outlook will not update to Office 2024

I downloaded MS Office 2024 onto a new MacBook Pro after I completed data migration. It initialized and then it went through the process of checking for updates. Outlook would not update. It said there was a "Check error: Installed Nov 16…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-08-21T19:59:44.3333333+00:00
Stephen Campbell 0 Reputation points
commented 2026-08-27T05:51:20.38+00:00
Norah-L 9,570 Reputation points Microsoft External Staff Moderator
1 answer

Cannot remove child from family group I have tried ALL the recommended trouble shooting steps.

I am trying to remove a child from a family group. The child does NOT appear in my group but I DO show as administrator in her account family group. It tells me I need to log on as the administrator of that group but then loops logging into the same…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-18T13:44:05.42+00:00
Patrick Foss 0 Reputation points
edited the question 2026-08-27T05:51:02.98+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
2 answers

No Availability Displayed on Shared Booking Page Even Though Staff Are Available

Hello, I'm experiencing an issue with a shared microsoft booking calendar/page. When someone tries to make a reservation through the shared booking page, it shows that there is no availability for any staff member, even though I have verified that the…

Microsoft 365 and Office | OneNote | For business | Windows
asked 2026-08-26T09:59:11.7733333+00:00
Lauryn AZCARRAGA 0 Reputation points
commented 2026-08-27T05:49:42.22+00:00
Ana Le 2,240 Reputation points Independent Advisor
2 answers

Trying to regain access to an @Live.co.uk email address

Hi I believe that this live.co.uk belongs to me as I am sure I set it up and it is in my name. However I have been trying to gain access that I now wonder (a) if it is mine and (b) if so, was it hacked or have I forgotten details. Every password reclaim…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T14:11:25.34+00:00
Deckhanddave 0 Reputation points
edited an answer 2026-08-27T05:46:09.2233333+00:00
Hornblower409 13,475 Reputation points
2 answers

Markup area in Word

I want to get rid of the markup area on the right side of a Word document so the page will print properly. How do I cancel the markup area?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-26T22:57:18.2833333+00:00
Don Shipp 0 Reputation points
answered 2026-08-27T05:45:39.82+00:00
Hendrix-V 18,055 Reputation points Microsoft External Staff Moderator
3 answers

VBA Excel - Getting the ActiveWorkbooks.Name that is having spaces

Hi, I have an Excel file (Archives_Years.xlsm) with a few sheets by years that I want to fill with some content of other files (excel or text files) that I am opening one by one in Excel (I have to adapt the VBA code depending of the file). In my…

Developer technologies | Visual Basic for Applications
asked 2026-08-27T02:14:03.8+00:00
IsabelleCharest-5234 0 Reputation points
edited an answer 2026-08-27T05:45:33.72+00:00
Senthil kumar 2,080 Reputation points
1 answer

Could you please help me detect any error regarding downloading Symantec DLP from the company portal?

Hello, I'm trying to download Symantec DLP from the company portal, and it's been stuck on 'downloading' for about a week. ID : ******@asml.com Could you please help me check if there's any error on the portal and complete installing the…

Microsoft Security | Intune | Application management
asked 2026-08-27T05:41:56.73+00:00
Hye Won Kim 0 Reputation points
answered 2026-08-27T05:42:09.48+00:00

AI answer

1 answer

The Activation troubleshooter cannot activate it. Error 0xC004F213.

Windows 11 activation. This computer previously had Windows installed, but it became unactivated before I upgraded from Windows 10 to Windows 11. The Activation troubleshooter cannot activate it. Error 0xC004F213. The licensing information shows RETAIL…

Windows for home | Windows 11 | Licensing and activation
asked 2026-08-10T16:49:12.4933333+00:00
Rich Matthews 0 Reputation points
commented 2026-08-27T05:40:24.36+00:00
Tarald Hadland 0 Reputation points
1 answer

not getting emails that I use to recive

after getting back logged in to outlook I did not received all of my emails the only emails are what came through my Gmail account only and have been using outlook and most all my emails only came through outlook (with my Gmail account) and now not…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-26T15:50:49.5033333+00:00
Alex Hardy 0 Reputation points
answered 2026-08-27T05:31:48.2033333+00:00
Hornblower409 13,475 Reputation points
3 answers

I am unable to have an additional email for verification

The email I set up is an old work email and I now no longer have an additional email I can change it to, I have set up the authenticator app as the keypass and would like to remove the email option all together

Outlook | Web | Outlook.com | Settings
asked 2026-08-26T14:09:30.2266667+00:00
Amber Smith 0 Reputation points
edited an answer 2026-08-27T05:25:09.87+00:00
Hornblower409 13,475 Reputation points
1 answer

Issues with Outlook syncing with GMAIL

My company uses Gmail (Google Workspace) for email, and I've funneled it through legacy Outlook for Mac successfully for ~4.5 years. As of Friday, August 14, 2026, something changed and Outlook on my Mac no longer fully syncs with Gmail. What still…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-08-20T23:18:56.31+00:00
Pinterest123 0 Reputation points
commented 2026-08-27T05:24:52.1533333+00:00
Tony Wilkinson 0 Reputation points
1 answer

How do I recover my deleted email account Alias

Hi ! My old (PII removed ****@live.com) address was an alias on my existing Microsoft account and was removed. I need to know whether the alias can be restored or whether Microsoft can confirm its permanent deletion. The current account is (PII removed…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-27T03:28:39.7666667+00:00
Bhardwaj Parveen 0 Reputation points
edited the question 2026-08-27T05:20:28.7133333+00:00
DaveM121 (2) 15,735 Reputation points Volunteer Moderator
1 answer

Google playstore

I do not have access to my bank apps or utility apps through the Microsoft store. I would like to download these apps to make it easier for me to stay on top of my affairs. These apps are available through Google play store. Please help.

Windows for home | Windows 11 | Microsoft Store
asked 2026-07-10T16:43:21.5166667+00:00
Ronald Al-Uqdah 0 Reputation points
edited the question 2026-08-27T05:19:05.99+00:00
JuliaMarvin 21,425 Reputation points Volunteer Moderator
1 answer

Accidentally deleted files unknowingly stored in OneDrive.

I recently got a new laptop and a short while after setting it up, i had everything that was on the desktop of my PC also placed on the desktop of my laptop. I assumed it was a Microsoft thing and went and deleted the files from the desktop (also…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-26T23:40:54.27+00:00
Avo 0 Reputation points
answered 2026-08-27T05:17:15.2633333+00:00
Norah-L 9,570 Reputation points Microsoft External Staff Moderator
1 answer

The file size exceeds the limit and will be skipped Error with copilot agent

I have an agent that should be reviewing documents for users and giving feedback on what needs to be adjusted before final submission but all of a sudden copilot has started giving me the following error. The file size exceeds the limit and will be…

Microsoft Copilot | Other
asked 2026-08-25T07:50:36.82+00:00
Albert Cooper 0 Reputation points
commented 2026-08-27T05:13:55.3733333+00:00
Albert Cooper 0 Reputation points