5,345 questions
5,345 questions with Windows for home | Windows 11 | Recovery and backup tags
3 answers
Can’t boot to Windows 11, appeared after a windows update, get the message Couldn’t connect to the network, log file J:windows\system32\logfi
Can’t boot to windows the bitlocker screen appears, after trying repair options the message Couldn’t connect to the network Log file J:\windows\system32\logfiles\str\strtrail.txt. I did not create the J: directory or the files that should be on the C:…
Windows for home | Windows 11 | Recovery and backup
asked 2026-05-05T07:23:35.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 81%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gwyn Williams
0
Reputation points
commented 2026-05-06T05:13:22.9566667+00:00
DaveM121
872.9K
Reputation points
Independent Advisor
2 answers
Tech agent support needed
How do i speak to a live tech agent regarding missing data
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-05T21:26:12.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 24%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Perry Miele
0
Reputation points
answered 2026-05-06T02:25:47.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
9,665
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
Restore Point After Update?
Can you use a restore point made before a windows update and have it not mess up the operating system? Tried this one time and had to undo it in System Recovery to avoid an unusable operating system. The particular update is a Secure Boot Allowed…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-04T02:16:00.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 46%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL3%3C/text%3E%3C/svg%3E)
LMan17-3728
125
Reputation points
accepted 2026-05-06T01:01:42.99+00:00
LMan17-3728
125
Reputation points
3 answers
I am on another PC my other PC has a BitLocker Message asking for Recovery Key how do I get the Key? and Where do I get it
My system was updating a which was a bios update and after it restarted I got his message "BitLocker enter the recovery key to get going again" Keyboard Layout: US
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-05T17:50:03.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 68%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Fred Bitting
0
Reputation points
answered 2026-05-05T20:04:34.5266667+00:00
GTS-NJ
580
Reputation points
Volunteer Moderator
2 answers
(My Mircosoft Account Got Hacked with my minecraft accoutn) ok so i think i clicked on a server and it had a bot with this thing to check my email so i let it it and i got a issue that i will say in details but after, next day (more in bottom
i couldnt log on to my account and it said that like a prompt whe you like have to log into your account right? so then i open my and the email was my username <PII>@outlook.com which winkira is my in game name and like why was it that and not my…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-04T19:19:25.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 95%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWG%3C/text%3E%3C/svg%3E)
winkira geraldson
0
Reputation points
answered 2026-05-05T15:27:48.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
40,735
Reputation points
Independent Advisor
2 answers
Inability to retrieve my bitlocker account after trying all means
Inability to retrieve my bitlocker account after trying all means. My 48 digits code were not on my profile while log in to my microsoft account.
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-05T13:18:12.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
Oyeniyi Akinboye
0
Reputation points
answered 2026-05-05T13:49:41.6733333+00:00
DaveM121
872.9K
Reputation points
Independent Advisor
3 answers
IN WINDOWS 11
How do I get to restore to a certain point? Exactly!
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-05T03:41:55.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 16%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Christa Richard
0
Reputation points
answered 2026-05-05T12:46:10.3466667+00:00
Bulldog
1,680
Reputation points
2 answers
Error 8007139f when attempting WinRe operations
Just today my computer got stuck in an endless loop of entering and exiting WinRe. I have tried the continue to desktop, command prompt, startup recovery, reset w/ keep my data and w/start from scratch. However, anytime that I try to perform an operation…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 19%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Windows 11 backup to external drive did not complete. Error 0X80070570.
I recently installed a Seagate 1T external hard as a backup for my Windows 11 PC. I tried creating a back up using the Control panel facility. The process ended and I got an error message under 'Check Your Backup' that said "the last backup did not…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-01T19:33:22.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Brennan
0
Reputation points
commented 2026-05-05T07:15:19.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
6,750
Reputation points Microsoft External Staff
Moderator
2 answers
Add languages to custom image
Hi, I am trying to create a custom pro image and add languages to this image. I followed this procedure : https://learn.microsoft.com/en-us/azure/virtual-desktop/language-packs Here is my issue : When I first enter OOBE, if I select a language that is…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-01T18:26:10.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 75%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Antoine Julien
0
Reputation points
commented 2026-05-05T06:23:11.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
18,605
Reputation points Microsoft External Staff
Moderator
1 answer
transfer old win 10 settings and files to new win11 pc via network
I am trying to copy over setting and files from my old win 10 PC to my new win 11 Pc, old one seems happy, i get one time code from MS, it tells me to enter old PC name on WIN 11 PC, but i can't see where to do that in back up on the win 11 pc, both PC's…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2025-11-08T18:51:04.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 80%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
si
0
Reputation points
commented 2026-05-04T21:02:18.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 90%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
B BENJAMIN
0
Reputation points
2 answers
Onedrive recycle bin restore not working
Hi I'm really sorry but i need help. I think i accidentally pressed cleanup on my sims 4 mods folder and now over half of it is missing, i found a bunch of sims files in my OneDrive recycle bin. Ive been trying to restore the files for 3 days now, i've…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-04-27T04:36:22.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 96%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Chisei Gen
0
Reputation points
edited an answer 2026-05-04T06:48:27.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,725
Reputation points Microsoft External Staff
Moderator
2 answers
Windows 11 Lost Admin Password
I lost administrative password in Windows 11. email recovery is no longer available. how to I access to reset password
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-03-29T17:37:05.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 95%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Julie Traina
0
Reputation points
commented 2026-05-04T02:44:02.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 59%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
ez12
0
Reputation points
2 answers
How can I recover my Windows 11 product key
How do I recover my Windows 11 product key on my laptop?
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-04-22T21:34:17.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Katelin Harkins
0
Reputation points
commented 2026-05-03T15:34:16.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 3%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Mohasina Khathun
0
Reputation points
2 answers
windows 11 media creation tool
where can i find windows 11 media creation tool to reinstall
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-04-29T18:35:03.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 13%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kevin Duane
0
Reputation points
commented 2026-05-02T13:03:35.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
1 answer
Pc restarts or crashes randomly during installation after I tried to reinstall windows 11 Via USB
I tried to reinstall windows through a USB because on my Victus laptop but now it just crashed when I get to somewhere between 10-30% of the installation. Before attempting to install a new windows 11 via USB, I think I messed up the registry and it…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 23%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
Create Recovery Drive problem
Win 11 Pro. New flash drive, 32GB, FAT32 format. Appears on file explorer and is functional. Attempts to create recovery drive using the published steps results in the drive not being 'seen' or acknowledged by the create recovery software. It just…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-01T15:53:33.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 14.000000000000002%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Phil D
0
Reputation points
answered 2026-05-01T17:12:55.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
167.2K
Reputation points
Independent Advisor
2 answers
Bitlocker recovery key
HP Envy decided not to start and needs the bitlocker recovery key. Despite registering the laptop in my Microsoft account, and it appearing under devices, the bitlocker recovery key does not appear. How do I get it?
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-04-28T20:19:43.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 13%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Simon
0
Reputation points
commented 2026-05-01T13:15:15.9433333+00:00
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
2 answers
Bit locker locked drive
Cannot unlock drive to start computer, using the recovery code does not work
Windows for home | Windows 11 | Recovery and backup
5,345 questions
asked 2026-05-01T10:55:06.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 69%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Terry Batty
0
Reputation points
answered 2026-05-01T11:29:12.58+00:00
DaveM121
872.9K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Which files are saved on the basis of 'same name'?
Operating System Edition Microsoft Windows 11 Pro (64-bit) Version (Build) 23H2 (10.0.22635) When saving multiple files from a current into a backup archive folder I get notified that there are <however-many> files of the same name. Well, of…
Windows for home | Windows 11 | Recovery and backup
5,345 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 42%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)