235 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Windows tags

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2 answers

creating a new Microsoft Entra tenant for my organization

Dear Microsoft Support Team, I am requesting assistance with creating a new Microsoft Entra tenant for my organization, [Moderator note: Personally Identifiable Information removed], using our institutional/school email account. We are trying to set up…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-21T10:12:15.85+00:00
Ariosky Areces Gonzalez 0 Reputation points
commented 2026-08-27T03:55:24.1633333+00:00
Vincent Choy 11,250 Reputation points Volunteer Moderator
3 answers

Authenticator app issue

I have an account on Authenticator for University and I’m trying to log in so I can enroll into stuff but it’s not letting me and I tried deleting my account and creating a new one but genuinely nothing works. I haven’t been able to do anything please…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-26T01:08:02.3366667+00:00
peter kriaris 0 Reputation points
edited the question 2026-08-26T03:17:29.6533333+00:00
Kai-Ex 1,570 Reputation points Microsoft External Staff Moderator
1 answer

I'm a teacher in an urban high school. Is there a way to purchase a Teacher version of Office 365 (or whatever the current version is) at a discounted rate?

Our school system cancelled our subscription for Microsoft word due to budget cuts. I was curious is there and option for teachers like me to obtain a discount for Microsoft 365 for teachers? I need it just for my home computer(desktop).

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-22T20:46:16.65+00:00
DOUGLAS GOGOL 0 Reputation points
commented 2026-08-25T19:10:50.9666667+00:00
Ryan-N 15,210 Reputation points Microsoft External Staff Moderator
2 answers

Something went wrong Error Code: SkuDisabled

I purchased Office for education and received an invite to join Microsoft Business Center. I attempted to submit a ticket but that was a giant loop of "no service agreement." Something went wrong Error Code: SkuDisabled Technical details SID:…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2025-11-11T05:18:22.8733333+00:00
Jeff Damhoff 0 Reputation points
answered 2026-08-25T17:45:56.4666667+00:00
Martinez, Cesar Fabian 0 Reputation points
1 answer

AADSTS5000224 – Education tenant deauthenticated, sole admin locked out, need OneDrive data export

My Microsoft 365 Education tenant has been deauthenticated with error AADSTS5000224. I am the sole administrator and cannot sign in to the Admin Center, Entra, or OneDrive. Tenant ID: [Moderator note: Personally Identifiable Information removed] The…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-21T01:52:10.5633333+00:00
吉 万 0 Reputation points
edited an answer 2026-08-25T04:06:21.8966667+00:00
Darren Bruce 1,215 Reputation points Independent Advisor
2 answers

Is there a way to purchase a Teacher version of Office 365 (or whatever the current version is) at a discounted rate?

I'm a teacher in an urban high school. Is there a way to purchase a Teacher version of Office 365 (or whatever the current version is) at a discounted rate?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-22T18:03:58.98+00:00
Ted Sacher 0 Reputation points
commented 2026-08-25T03:06:34.2866667+00:00
Kristen Tran 860 Reputation points Independent Advisor
1 answer

MS Office vs Office 365

Microsoft forced user to have office 365, very confusing. I have valid MS Office Professional Plus 2021. But interface forced for 365. Not good customer friendly approach shown by Microsoft.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-22T07:51:49.0533333+00:00
PM SHRI 0 Reputation points
answered 2026-08-22T07:56:45.9833333+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
1 answer

Not Receiving Verification Email During Azure for Students Verification

Hello, I am having an issue with the verification process for Azure for Students. I accessed the following page: Azure for Students After clicking the “Start free” button, I entered my personal information in the “Academic verification required” form and…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-19T14:12:16.6933333+00:00
heesu kim 0 Reputation points
answered 2026-08-19T14:36:25.05+00:00
Killian N 3,470 Reputation points Independent Advisor
1 answer

After signing in to Microsoft Office 365 applications with my corporate email account, I have to sign in again every time I shut down and restart my computer because my session in Office applications is cancelled.

Hello; I work as an academic at a state university in Turkey. After logging into Microsoft Office 365 applications with my corporate email account, I have to log in again every time I shut down and restart my computer because my session in Office…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-17T05:04:01.6333333+00:00
Mitchell Erin 0 Reputation points
commented 2026-08-18T11:52:58.89+00:00
Liora 935 Reputation points Independent Advisor
3 answers

How do I get a teacher discount for office 365 desktop apps?

The desktop versions of office is being taken away since it is no longer free. As a teacher can I purchase my own license and is there a discount for teachers?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-02-03T22:20:19.6766667+00:00
Lisa Nickerson 5 Reputation points
commented 2026-08-18T01:57:39.55+00:00
Alisha Bhimji 0 Reputation points
1 answer One of the answers was accepted by the question author.

MFA require make me crazy

I need to access my education account ASAP, but the Authenticator send a code that I can’t receive it. Please someone remove it for me

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-15T02:38:31.9866667+00:00
TomDavis-2793 20 Reputation points
accepted 2026-08-17T00:35:50.4533333+00:00
TomDavis-2793 20 Reputation points
1 answer One of the answers was accepted by the question author.

Loop MFA education account

I am having a loop in MFA for my education account, please help me to remove it. I need to use my account ASAP.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-13T10:39:18.65+00:00
LeoGrant-0261 20 Reputation points
accepted 2026-08-15T01:21:48.9833333+00:00
LeoGrant-0261 20 Reputation points
1 answer

Removing Old School Account

I have an old school account in Microsoft Authenticator that I cannot remove. This account automatically gets added and made without my input.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-07-10T11:28:20.0266667+00:00
Lincoln Roberts 5 Reputation points
edited the question 2026-08-12T18:52:49.2766667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
3 answers

Paid for Microsoft Office 365, but subscription not activated

I recently paid for a Microsoft Office 365 subscription, but my account is still not activated and shows as unlicensed / inactive. I have already signed in using the same Microsoft account I used for payment.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2025-12-30T11:21:33.6766667+00:00
Shreya Parsewar 10 Reputation points
commented 2026-08-11T07:47:15.86+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
1 answer

My Microsoft 365 business subscription has expired,

My Microsoft 365 business subscription has expired and I don't know who the tenant/global administrator is, and I need help identifying the appropriate administrator or recovering access to the subscription. I've searched for hours trying to find a way…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-10T17:42:32.0233333+00:00
Janette Hugill 0 Reputation points
edited the question 2026-08-10T18:36:40.48+00:00
George Hepworth 23,035 Reputation points Volunteer Moderator
2 answers

Educational Microsoft 365 License Scheduled for Deactivation

Hello, I recently received a notification in Microsoft Excel stating that my educational license will soon be deactivated. However, I am still actively enrolled in a master’s degree program at the UOC and require continued access to Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-10T03:01:53.1466667+00:00
Ava Bell 20 Reputation points
answered 2026-08-10T05:43:45.3066667+00:00
Vincent Choy 11,250 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

How to access Microsoft 365 A1 as a teacher?

Hello, I am a teacher in a rural school in which there is no agreement or license with Microsoft, however, being a teacher in function, I would like to use this tool, however the email I currently use for my work as a teacher does not allow me to access…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-07T06:43:16.95+00:00
Yoshi 20 Reputation points
accepted 2026-08-10T03:29:00.85+00:00
Yoshi 20 Reputation points
3 answers

College student login

Why can I not sign in using my school email on my new computer when setting up for school use?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-07T06:09:47.1933333+00:00
Wyat Dwyer 0 Reputation points
answered 2026-08-07T06:58:53.5566667+00:00
Stefan Blom 349.8K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Why is my school’s Microsoft account repeatedly asking for MFA even after I select “Don’t ask again for 30 days”?

I’m using a Microsoft 365 Education account provided by my school. Even though I successfully complete MFA and check the option to remember my device, I’m prompted for MFA almost every time I sign in (especially after restarting my PC or opening Office…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-05T05:09:32.2433333+00:00
Antonio Bremmer 20 Reputation points
edited an answer 2026-08-07T05:10:29.8966667+00:00
Elena-VH 1,150 Reputation points Independent Advisor
2 answers

Delete my previous question

Apologies, I posted my original question in the wrong place

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-08-06T16:17:55.6133333+00:00
D&JDerv 0 Reputation points
edited the question 2026-08-06T17:45:55.81+00:00
D&JDerv 0 Reputation points