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My HP Smart Tank printer is in error status and it stays that way

My printer is currently in error status and it says code 45.

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-24T15:16:29.0233333+00:00
Lynette Gardiner 0 Reputation points
answered 2026-08-27T07:19:37.08+00:00
Emma1-N 10,935 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Surface Laptop Charging Issue

My Microsoft Surface Laptop won't charge. When connecting to the charger, it still doesn't charge. After trying solutions given by Microsoft, the issue persists.

Surface | Surface Laptop | Power and battery
asked 2026-08-27T00:19:30.8766667+00:00
Abby 0 Reputation points
answered 2026-08-27T07:19:30.7366667+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
1 answer

Azure AIK enrollment returns HTTP 404 "authority does not exist" — Intel ODCA 2 CSME MTP PCH SVN 01 PTT CA not onboarded to microsoftaik.azure.net (Arrow Lake-S, ASUS Z890)

AIK certificate enrollment via certreq -enrollaik consistently fails with HTTP 404 on an Intel Arrow Lake-S desktop. The dynamic AIK CA subdomain for this TPM EK KeyId does not exist on microsoftaik.azure.net. The EK cert is issued by ODCA 2 CSME MTP PCH…

Windows for home | Windows 10 | Settings
asked 2026-08-22T10:44:19.54+00:00
Role Mar 0 Reputation points
answered 2026-08-27T07:18:31.8933333+00:00
Carl-L 20,645 Reputation points Microsoft External Staff Moderator
1 answer

Payment information and updates concerning payments

I don't understand why this company doesn't offer a customer service number the company claims I have a pass due amount to update my payment information my concern is that I don't feel comfortable anymore without talking with someone, I am ready to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-26T17:16:16.59+00:00
Jeffrey Moore 0 Reputation points
edited an answer 2026-08-27T07:17:32.51+00:00
Liam4-N 0 Reputation points Microsoft External Staff Moderator
2 answers

deleting an online folder

one drive states that "deleting an online only folder permanently removes it from my PC without sending it to the recycle bin? what does this mean? i want to delete it and have it removed from my pc but also from the one drive

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-08-27T06:41:20.6+00:00
Katherine Simmonds 0 Reputation points
answered 2026-08-27T07:16:33.1366667+00:00
DaveM121 922K Reputation points Independent Advisor
2 answers

Transferring Authenticator accounts from old phone to new phone

I have received a new phone at work. My old phone and new phone are both Samsung. In Authenticator, I have many customer related accounts that I need for support purposes in my job. I have been unable to transfer all these accounts to my new phone. Is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-27T06:43:26.3033333+00:00
Camilla A 0 Reputation points
answered 2026-08-27T07:16:09.0966667+00:00
Ana Le 2,240 Reputation points Independent Advisor
2 answers

How do I set up my printer as a scanner?

I have renamed my printer and now I need to know how to set it up as a scanner.

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-24T18:31:18.7966667+00:00
Heather Fuller 0 Reputation points
answered 2026-08-27T07:12:48.35+00:00
Emma1-N 10,935 Reputation points Microsoft External Staff Moderator
2 answers

I paid separately for Microsoft Publisher. How do I get my money back?

Not impressed with Microsoft. I paid for publisher separately. I must get a replacement. Why do I have to pay for something else, when I purchased it? Microsoft Publisher disappeared off my computer without my consent. I cannot save any of my…

Microsoft 365 and Office | Publisher | For home
asked 2026-08-26T16:39:09.9366667+00:00
Wendy Higashi 0 Reputation points
edited the question 2026-08-27T07:12:13.6433333+00:00
Liam4-N 0 Reputation points Microsoft External Staff Moderator
1 answer

Azure Health Models: Is an API planned to download the image?

We're currently piloting Azure Health Models and are reasonably happy so far. The biggest issue at the moment is that we would need a permanently signed-in Entra ID user to display the health graph. It would be ideal if there would be an API endpoint to…

Azure Monitor
Azure Monitor

An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.

4,010 questions
asked 2026-08-26T06:52:20.78+00:00
Jan-Hendrik Peters 21 Reputation points
answered 2026-08-27T07:11:49.0033333+00:00
Suchitra Suregaunkar 16,700 Reputation points Microsoft External Staff Moderator
2 answers

Buying a game and not being able to play

On the 9th of August, I purchased NBA 2K27 Ultra Edition to play it early, thinking it would work on my laptop. Come to today, it launches 12pm et. I cannot install this on my laptop because it says "Optimized for Xbox Series X/S". How can I…

Windows for home | Windows 11 | Gaming
asked 2026-08-26T19:59:15.8166667+00:00
Nicholas Chiappetta 0 Reputation points
answered 2026-08-27T07:09:52.6166667+00:00
Carl-L 20,645 Reputation points Microsoft External Staff Moderator
1 answer

Getting raw response from the webapi - https://workiq.svc.cloud.microsoft/rest/conversations/89ede178-2e87-4ebe-844f-4002b832e475/chat

Hello, I'm seeing raw output instead of formatted and expected output. Can you please check if there are any changes to the api.

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,824 questions
asked 2026-08-27T07:09:30.51+00:00
Harsh Mishra 0 Reputation points Microsoft Employee
answered 2026-08-27T07:09:47.5433333+00:00

AI answer

1 answer

Now where did the scan function go in M365 Copilot for Android?

The app just updated. The last time it was updated, there were several different actions required to accomplish the same scan using my phone. Now It's nowhere to be found. Any idea how I can use it to scan and save to my OneDrive like I've always done…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-03-07T04:09:49.7+00:00
Shannon Murphy 5 Reputation points
commented 2026-08-27T07:07:00.38+00:00
Shannon Murphy 5 Reputation points
2 answers

How can a small mobile detailing business organize customer inquiries with Microsoft 365?

The business receives inquiries from several online sources, and we are looking for a simple Microsoft 365 workflow that could help organize customer requests, follow-ups, and appointment information without requiring a complicated CRM. For example, we…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-08-26T21:50:01.7033333+00:00
Amoo Fiz 0 Reputation points
edited the question 2026-08-27T07:05:15.6866667+00:00
Ruwim.B 6,815 Reputation points Volunteer Moderator
1 answer

Azure Blob vaulted backup stuck in ProtectionError/SubscriptionSuspended after subscription reactivation

An Azure Blob vaulted backup instance remains stuck after its Azure subscription was briefly suspended and then reactivated. Current backup-instance state: provisioningState: SubscriptionSuspended currentProtectionState: ProtectionError …

Azure Backup
Azure Backup

An Azure backup service that provides built-in management at scale.

1,801 questions
asked 2026-08-18T02:58:00.8533333+00:00
Clayton Parker 0 Reputation points
commented 2026-08-27T07:04:29.5233333+00:00
Suchitra Suregaunkar 16,700 Reputation points Microsoft External Staff Moderator
2 answers

My device ran into a problem and couldn’t be repaired. Click or press Enter to see other recovery options.

How do I fix my home surface pro with this on my screen

Surface | Surface Pro | Performance and maintenance
asked 2026-08-26T12:58:47.3466667+00:00
Patrick Smallze 0 Reputation points
answered 2026-08-27T07:04:26.8933333+00:00
Clary-N 15,095 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator App issue

Hi there. I am trying to access a document on my PC sent to me from a government department in Western Australia. I am prompted to sign in to my Microsoft account with password, and then asked to provide a code from the Microsoft Authenticator App on my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-26T05:18:43.3566667+00:00
Geoff Pearson 0 Reputation points
answered 2026-08-27T07:04:18.7233333+00:00
Geoff Pearson 0 Reputation points
2 answers

outlook signin fails

I click on outlook icon and it opens a web page with microsoft sign in, I click continue but it returns message "something went wrong try again" I deleted all cookies. Checked credentials ("no windows credentials"). Went to control…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-27T01:29:51.1666667+00:00
Mark Caldwell 0 Reputation points
answered 2026-08-27T07:03:29.1733333+00:00
Victor1-V 12,675 Reputation points Microsoft External Staff Moderator
2 answers

pc picks up headset but not microphone

pc picks up headset but not microphone thats on the headset

Windows for home | Windows 11 | Settings
asked 2026-06-25T22:00:49.33+00:00
Connor Mccully 0 Reputation points
commented 2026-08-27T07:02:42.9133333+00:00
Hendrix-V 18,055 Reputation points Microsoft External Staff Moderator
2 answers

How to Fix Windows Insider Preview Certificate Expiry Issue

I got a message saying that my Windows Insider Preview Certificate was expiring. When I double clicked on it, it took me to this web page (https://learn.microsoft.com/en-us/answers/questions/5940858/windows-insider-preview-certificate-renewal-expira). …

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-08-27T06:32:06.3966667+00:00
Brent Hasler 0 Reputation points
answered 2026-08-27T07:01:29.25+00:00
Pauli O 16,285 Reputation points Volunteer Moderator
2 answers

Cant Change my password or Make my account password less in any way shape or form without getting "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.".

Information that may or may not be helpful: this account was recovered in a way, i kept my OneDrive, but lost my games. as stated in the title every time i try to change my password i get "There's a temporary problem with the service. Please try…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-26T15:03:59.0633333+00:00
Abdulaziz Salah AlSherbini 0 Reputation points
answered 2026-08-27T06:59:48.41+00:00
Carl-L 20,645 Reputation points Microsoft External Staff Moderator