490,019 questions with Microsoft 365 and Office-related tags

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Purchased subscription on iPhone and cannot access it

I purchased a microsoft word subscription from my iPhone, assuming the subscription would be tied to my apple ID. After doing some research, it sounds like it it tied to the account logged into any microsoft app at the time of purchase, which would have…

Microsoft 365 and Office | Subscription, account, billing | For education | iOS
asked 2026-08-27T01:58:55.4566667+00:00
Kelly Jackson 0 Reputation points
2 answers

This is the 15th time, My laptop is destroyed, i am reinstalling my off on new Laptop

I need to talk to a tech. I have been trying for hours.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-08-27T01:50:48.19+00:00
Kenneth Baker 0 Reputation points
commented 2026-08-27T01:55:10.4533333+00:00
Kenneth Baker 0 Reputation points
1 answer

One Drive unable to sig in on PC

Correlation Id: 291de079-8ff7-44e2-9c6c-de913295c57b Timestamp: 2026-08-27T00:34:39.000Z DPTI: 4c6125dfe4f0bab2b1dfcdbb0743790ae5f13c58ff313c3e2a823a0e9e067f67 Message: An unexpected error occurred. Tag: 7q6ca Code: 2147947423

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-27T00:36:12.83+00:00
Richard Benedierks 0 Reputation points
answered 2026-08-27T01:53:07.1933333+00:00
Manoel Barros 21,640 Reputation points Independent Advisor
2 answers

Cant log into my One Drive

I am unable to log into one drive. I was working on a document and everything just shut down. I think I was hacked. Also, I've downloaded MS Office but some parts don't work right. I just want to log into my one drive and I cant. Please help

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-08-27T00:20:01.9433333+00:00
April Dahlgren 0 Reputation points
edited an answer 2026-08-27T01:50:16.06+00:00
GsN5034 - IA 75,505 Reputation points Independent Advisor
3 answers

AUTHENTICATOR NOT WORKING

I have tried every avenue possible for my work/school account through my domain host. The authenticator simply will not generate a 6-digit passcode and I am unable to login for support. My domain host can't help me and there is no way to contact…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-26T06:29:10.5333333+00:00
Kristy Lund-White 0 Reputation points
commented 2026-08-27T01:49:48.6033333+00:00
Kristy Lund-White 0 Reputation points
4 answers

Cancel subscription

Please cancel my subscription as im been charged all the time and it was not actioned on your side. Please cancel my subscription it is no longer needed anymote

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-27T01:13:57.19+00:00
Freda Joy Wilcox 0 Reputation points
answered 2026-08-27T01:49:38.0566667+00:00
Estrella721 45,305 Reputation points Independent Advisor
1 answer

help with my account

Correlation ID: [Moderator Note: Personal Info Removed]  Date and Time: 8/26/2026 1:21:23 PM URL: https://ltaonline-my.sharepoint.com/personal/sophie_hall_lta_org_uk/Documents/Desktop/Scotland Learning Disability Sport Athlete Registration Form…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-26T20:26:10.4933333+00:00
Craig McNeill 0 Reputation points
edited the question 2026-08-27T01:40:43.93+00:00
Xavier-D 11,970 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How to access a Microsoft account and/or Onedrive account when all options to do so and use back up resources have failed

Subject: Help required to regain access to Lea’s Microsoft account and simplify her sign-in and recovery details I am contacting Microsoft through my own Microsoft account, [Moderator Note: Personal Info Removed]@skibuff.com, on behalf of my friend Lea,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-30T07:59:31.1133333+00:00
Noel Eichbaum 20 Reputation points
edited the question 2026-08-27T01:37:04.2+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

2-step verification

I want to add a new phone number to my account. How do I do that? Moved to Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-07T00:28:38.8266667+00:00
STU ADAMS 20 Reputation points
edited the question 2026-08-27T01:36:14.07+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
2 answers

I would like to donate my Office 2019. could someone call me?

I run a volunteer health clinic. I bought an Office 2019, I think it was that year) and have alternated beween Microsoft 365 and Office 2019 for years. I would like to donate my Office 2019 and byuy the 365. The volunteer clinic would just use it for…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-26T21:07:30.6566667+00:00
Our sgerards 0 Reputation points
answered 2026-08-27T01:35:30.09+00:00
Xavier-D 11,970 Reputation points Microsoft External Staff Moderator
2 answers

Change from Personnel to Business 365 Account

Can you change your personnel 365 account to a business 365 account

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-02T22:40:43.3966667+00:00
Greg Ethier 0 Reputation points
commented 2026-08-27T01:31:53.2+00:00
Carol Baird Ellan 0 Reputation points
2 answers

How to open a PowerPoint presentation created by Copilot

Copilot prepared a presentation and produced a link but it is not clickable

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-26T19:16:45.5233333+00:00
Brian James 0 Reputation points
commented 2026-08-27T01:29:42.7633333+00:00
Bulldog 4,040 Reputation points
2 answers

Onedrive, file shares

Hello, I have a file shared by X people who are in the shared file, but I don't need to see it anymore, I have tried to delete it in every way so as not to see it (not delete it from the person who shared it with me, but I don't want to see it in my…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-27T00:44:15.0133333+00:00
Martin Josie 0 Reputation points
answered 2026-08-27T01:26:55.8733333+00:00
Dora-T 380 Reputation points Independent Advisor
1 answer

Word won't select text anymore by using mouse click and drag

Why can't I select text in Word anymore by using mouse click and drag? I was able to do this until recently, now it will only partially select text and then immediately unselect it.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-08-27T01:21:16.5933333+00:00
Jan Phillips 0 Reputation points
answered 2026-08-27T01:21:31.6133333+00:00

AI answer

0 answers

I recorded where I saved my 108 page doc., but not where I saved it. Tried Recents, not listed. Do not like one drive, or Cloud. I searched in all suggested places. Finally 90 minutes after midnight noticed bottom LH corner with Number of pages and words

I always save to MY PC option. to My docs. then a folder. I write histories using 50 to 170 pages and always in Word. After a manual editing session (not AI) I saved to My Pc/then Folder name. Or so I thought.I have worked on Long Docs like this since…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-27T01:17:38.42+00:00
pamela trimmer 0 Reputation points
1 answer

I was going to buy an office, but I came in with a business account and bought it by mistake, and I'm curious about how to get a refund.

I was going to purchase Office 365 for work, but I accidentally got a business account? I made a purchase with. Which one should I contact to get a refund?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-27T00:40:46.8266667+00:00
Connie 0 Reputation points
edited an answer 2026-08-27T01:12:24.0133333+00:00
Teddie Dang 655 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My Microsoft account password was changed and my original email is no longer recognized

My personal Microsoft account suddenly stopped working. I received an official Microsoft Account Team email saying that my password was changed, but I did not make the change. Now, when I try to sign in or use Microsoft's Account Recovery/Sign-in Helper,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-19T22:13:37.42+00:00
093S-Shirahama, Natsu 40 Reputation points
edited the question 2026-08-27T01:11:55.9+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Compromised Microsoft account — alias changed, can't recover via self-service

My Microsoft account (originally signed in with a Gmail address) was compromised. The attacker added their own identity verification method and appears to have changed the account's sign-in alias. I can no longer sign in, and self-service tools (sign-in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-14T23:36:13.9333333+00:00
Octavious Bear 20 Reputation points
edited the question 2026-08-27T01:10:43.37+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
2 answers

Hacked and cannot access account

Recently I saw that my pfp and name on my computer has changed. I went to settings and my usual microsoft account had "@gmail.com" and now the name and the ending is changed to "@lettersboxmail.com". The account is still logged in on…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-05T14:48:09.68+00:00
Stefan Diaconu 0 Reputation points
edited the question 2026-08-27T01:10:07.0466667+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365: I can't sign in to my Microsoft account on my laptop (Windows 11) and ended up with an error

Hello there, Every time I try to sign in using my personal account, there is a message tells me that. This account is blocked by group policy. I've been struggling with this problem since 2023 and still unsolved. I can't use any Microsoft app, especially…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-18T19:44:19.6066667+00:00
عبد الله خضور 20 Reputation points
edited the question 2026-08-27T01:09:28.2366667+00:00
Ian-T 9,605 Reputation points Microsoft External Staff Moderator