404 questions
2 answers
Surface Book 3 can't boot Windows, Linux works
Hi, I have problem with Microsoft Surface Book 3. The laptop can't boot Windows from disk, it ends on black screen. If I tried boot a bootable pendrive with Windows installer it goes back to BIOS settings. I tired to install Ubuntu on laptop and…
Surface | Surface Book | Performance and maintenance
asked 2026-05-05T07:29:10.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 46%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBI%3C/text%3E%3C/svg%3E)
Bartek Irzyk
5
Reputation points
commented 2026-05-06T07:22:09.11+00:00
Bartek Irzyk
5
Reputation points
2 answers
Bluetooth saying turned off everytime I power up my Surface Pro
For some reason every time i open my surface pro now my arc mouse is not working but it says its connected and active with 75% battery. It's saying bluetooth is turned off but the slider is gray and slid to the right. Up until now everytime I turned on…
Surface | Accessories | Surface mice and keyboards
662 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 12 - Second, hidden taskbar, large taskbar icons after 2nd monitor disconnected
My Surface Pro 12 worked fine except I was unable to make the taskbar STOP hiding, until I hooked up a second monitor for one project. Hooked up via a docking hub/HDMI. Everything worked as expected. Until I unhooked it. Then the small icons on my…
Surface | Surface Pro | Display and screen
3,572 questions
asked 2026-05-04T00:13:47.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Steve Bean
0
Reputation points
commented 2026-05-06T05:31:12.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
My Microsoft wireless mouse keeps losing its connection.
If I take both batteries out and reinsert them it goes back to work for a few minutes, then it fails again.
Surface | Accessories | Surface mice and keyboards
662 questions
asked 2026-05-05T14:34:12.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 32%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Betsey
0
Reputation points
answered 2026-05-06T01:26:11.96+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Contacting Microsoft for Surface Laptop Warranty end dates.
I have over 100 surface laptops I need to check the warranty end date on for business use. How do I go about contacting Microsoft directly via a support ticket for this. Thanks
Surface | Other
1,410 questions
asked 2026-05-05T19:28:07.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 97%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Partridge, Maxwell
0
Reputation points
answered 2026-05-06T01:14:07.8533333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 8 will not start up. I see the desktop for a second and then the screen goes black or into repair blue screen
Surface Pro 8 will not start. I have done a number of attempted repairs found online. The current message I am getting is that the there is a problem with the log file:C:\windows\system32\logfiles\srt\srttrail.txt How do I fix?
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-05-05T19:38:32.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 59%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Vicki Madrid
0
Reputation points
answered 2026-05-06T01:08:38.84+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Refund for my 4 year warrant plan
I returned a surface laptop for a full refund. The 4 year warranty plan associated with that laptop was not refunded. I can't figure out how to cancel and get a refund on the warranty plan?
Surface | Other
1,410 questions
asked 2026-05-05T21:44:16.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lee Nicholson
0
Reputation points
edited an answer 2026-05-06T00:46:34.3866667+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
Can I (if so, then how) copy a drawing and make two paintings (In the fresh paint app)?
I use the fresh paint app all the time, and a "make a copy of this painting" setting would be SO nice. Especially in the side bar to the left of the screen with all the other settings. I imagine when you hit the button it would say something…
Surface | Surface Laptop | Display and screen
1,207 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 72%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU%3C/text%3E%3C/svg%3E)
1 answer
can't get Esim to work
Surface Pro for business - s/n BK33G9M25233R3 and s/n BK38GGW25223R3 states an error when trying to scan QR for Esim - it states no hardware pressent Do the above devices have Esim ability?
Surface | Surface Pro | Network
916 questions
asked 2026-05-05T15:23:28.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Langdon, Graeme
0
Reputation points
answered 2026-05-05T15:23:39.14+00:00
Q&A Assist
1 answer
What does the warranty repair cost?
4 water drops got spilled on the keyboard and now the screen is purple and 1/3rd of the screen does not work. This is what the warranty page says if I ship it to you for repairs. Will I be charge more than $430 once the part is received?
Surface | Surface Laptop | Performance and maintenance
1,284 questions
asked 2026-05-05T14:32:34.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 78%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brandon Walters
0
Reputation points
answered 2026-05-05T14:32:52.62+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Do VMs work on Surface devices?
I tried to install both VirtualBox and VMWare onto my Surface Laptop 7, both of which failed during the setup wizard. VirtualBox showed several error windows showing some kind of driver or component was not installed or couldn't be found on my OS,…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-05-04T00:39:38.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 12%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Aslan Ahmed
30
Reputation points
commented 2026-05-05T10:59:00.38+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
My Surface Pro 11 (Snapdragon) is overheating and loses battery life very quickly eventhough it is brand new.
My Surface Pro’s battery life has been surprisingly poor. With just two apps open, it only lasts around 3-4 hours, even at 50% brightness and it still gets noticeably hot. For a device that’s meant to be the newest model, this is quite underwhelming.…
Surface | Surface Pro | Power and battery
2,471 questions
asked 2026-05-03T21:25:54.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
George Ioannou
0
Reputation points
answered 2026-05-05T10:53:55.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
18,605
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Storage is full
I've run all of the clean up and storage is still full, what do I do next? Add RAM? External drive? Processor AMD Ryzen 5 Microsoft Surface (R) Edition (2.20 GHz) Installed RAM 8.00 GB (7.45 GB usable) Graphics card AMD Radeon(TM) Graphics (496…
Surface | Surface Laptop | Performance and maintenance
1,284 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
Order [moderator's note: PII removed]
Can you please provide me with the shipping label so we can organise the return of the broken laptop? Please also provide instructions on how the return works
Surface | Surface Laptop | Performance and maintenance
1,284 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
3 external monitors, but 2 monitors are showing as just 1 monitor
i have 3 external monitors, but 2 monitors are showing as just 1 monitor (the monitor that appears as merged identify as 112
Surface | Surface Laptop | Display and screen
1,207 questions
asked 2026-05-01T18:36:49.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 67%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dione Washington
0
Reputation points
commented 2026-05-05T06:31:23.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,312 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
commented 2026-05-05T04:59:07.7733333+00:00
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
4 answers
2026-04 Security Update (KB5083769) (26200.8246) - Install error - 0x800736b3
The title is clear, the machine is a Surface Pro 9 - 5G with 64 bit ARM:Details from Surface App: Device information: Device name: JIM-SP9 Serial number: 0F011PN223900E Surface model: Surface Pro 9 With 5G Model 1997 SAM: 5.100.139 UEFI:…
Surface | Surface Pro | Install and update
3,373 questions
asked 2026-04-18T19:26:30.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jim Bateman
0
Reputation points
commented 2026-05-04T23:01:50.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 8%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Damian Dameron
0
Reputation points
1 answer
Microsoft Surface Device - Reset Failed - Local Install - After March / April 2026 Update with Hotpatch
Dear Experts, We are in the Requirement to "Reset the Device" to the Factory Default with User Action as Self Service. We have Created the Script which helps the Users to Start the Reset, Without any Prompt and use the "Local…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-04-29T15:31:06.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Veera Ragavan
56
Reputation points
commented 2026-05-04T07:35:07.5433333+00:00
Veera Ragavan
56
Reputation points
1 answer
Devices missing themselves under warranty
May I know the reason why my past devices with or without warranty are not showing under warranty section?
Surface | Surface Pro | Performance and maintenance
2,312 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 1%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
1 answer
Order 2045915063
We have been chased up regarding the above order - I believe our IT department have provided Microsoft the incorrect serial number so we need to update the serial number before returning the device. Can you please confirm the following: Please advise…
Surface | Surface Pro | Performance and maintenance
2,312 questions