490,010 questions with Microsoft 365 and Office-related tags

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Word won't select text anymore by using mouse click and drag

Why can't I select text in Word anymore by using mouse click and drag? I was able to do this until recently, now it will only partially select text and then immediately unselect it.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-08-27T01:21:16.5933333+00:00
Jan Phillips 0 Reputation points
answered 2026-08-27T01:21:31.6133333+00:00

AI answer

3 answers

Cancel subscription

Please cancel my subscription as im been charged all the time and it was not actioned on your side. Please cancel my subscription it is no longer needed anymote

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-27T01:13:57.19+00:00
Freda Joy Wilcox 0 Reputation points
answered 2026-08-27T01:18:03.3466667+00:00
Freda Joy Wilcox 0 Reputation points
0 answers

I recorded where I saved my 108 page doc., but not where I saved it. Tried Recents, not listed. Do not like one drive, or Cloud. I searched in all suggested places. Finally 90 minutes after midnight noticed bottom LH corner with Number of pages and words

I always save to MY PC option. to My docs. then a folder. I write histories using 50 to 170 pages and always in Word. After a manual editing session (not AI) I saved to My Pc/then Folder name. Or so I thought.I have worked on Long Docs like this since…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-27T01:17:38.42+00:00
pamela trimmer 0 Reputation points
1 answer

I was going to buy an office, but I came in with a business account and bought it by mistake, and I'm curious about how to get a refund.

I was going to purchase Office 365 for work, but I accidentally got a business account? I made a purchase with. Which one should I contact to get a refund?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-27T00:40:46.8266667+00:00
Connie 0 Reputation points
edited an answer 2026-08-27T01:12:24.0133333+00:00
Teddie Dang 655 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My Microsoft account password was changed and my original email is no longer recognized

My personal Microsoft account suddenly stopped working. I received an official Microsoft Account Team email saying that my password was changed, but I did not make the change. Now, when I try to sign in or use Microsoft's Account Recovery/Sign-in Helper,…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-19T22:13:37.42+00:00
093S-Shirahama, Natsu 40 Reputation points
edited the question 2026-08-27T01:11:55.9+00:00
Ian-T 9,600 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Compromised Microsoft account — alias changed, can't recover via self-service

My Microsoft account (originally signed in with a Gmail address) was compromised. The attacker added their own identity verification method and appears to have changed the account's sign-in alias. I can no longer sign in, and self-service tools (sign-in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-14T23:36:13.9333333+00:00
Octavious Bear 20 Reputation points
edited the question 2026-08-27T01:10:43.37+00:00
Ian-T 9,600 Reputation points Microsoft External Staff Moderator
2 answers

Hacked and cannot access account

Recently I saw that my pfp and name on my computer has changed. I went to settings and my usual microsoft account had "@gmail.com" and now the name and the ending is changed to "@lettersboxmail.com". The account is still logged in on…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-05T14:48:09.68+00:00
Stefan Diaconu 0 Reputation points
edited the question 2026-08-27T01:10:07.0466667+00:00
Ian-T 9,600 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365: I can't sign in to my Microsoft account on my laptop (Windows 11) and ended up with an error

Hello there, Every time I try to sign in using my personal account, there is a message tells me that. This account is blocked by group policy. I've been struggling with this problem since 2023 and still unsolved. I can't use any Microsoft app, especially…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-18T19:44:19.6066667+00:00
عبد الله خضور 20 Reputation points
edited the question 2026-08-27T01:09:28.2366667+00:00
Ian-T 9,600 Reputation points Microsoft External Staff Moderator
2 answers

How to open a PowerPoint presentation created by Copilot

Copilot prepared a presentation and produced a link but it is not clickable

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-26T19:16:45.5233333+00:00
Brian James 0 Reputation points
answered 2026-08-27T01:08:13.1566667+00:00
Hendrix-V 18,055 Reputation points Microsoft External Staff Moderator
1 answer

Why can't I write in white with my stylus on drawing?

I want to take my lecture notes with my stylus on my ProArt, but when I try to write in white, nothing happens, it's like the ink disappears and it's like the colors are interchanged. What for?

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-08-26T01:27:16.59+00:00
Bennett Rory 0 Reputation points
commented 2026-08-27T01:03:33.27+00:00
Kien 895 Reputation points Independent Advisor
1 answer

Wrong email clicked for my home office 365, unable to use subscription I paid for as I no longer have access other email address.

I paid for Office 365 on my home account. I clicked on Word, and it said I either need to subscribe (which I have already) or sign in. It gave me two options for emails, either my university email (I no longer work there) or my home email. I…

Microsoft 365 and Office | Other
asked 2026-08-26T18:31:53.1466667+00:00
Beth Secor 0 Reputation points
edited an answer 2026-08-27T00:58:54.7666667+00:00
Norah-L 9,570 Reputation points Microsoft External Staff Moderator
2 answers

cancel account

good evening I would like to cancel my account that is being pull out of my checking account for 14.19 no sure about the account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-26T23:54:37.55+00:00
Eleanor Anderson 0 Reputation points
answered 2026-08-27T00:50:32.42+00:00
SHOUMIK CHAKRAVARTY 80 Reputation points
1 answer

Onedrive, file shares

Hello, I have a file shared by X people who are in the shared file, but I don't need to see it anymore, I have tried to delete it in every way so as not to see it (not delete it from the person who shared it with me, but I don't want to see it in my…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-27T00:44:15.0133333+00:00
Martin Josie 0 Reputation points
answered 2026-08-27T00:44:27.73+00:00

AI answer

1 answer

Family plan license not recognized in Word/Excel after joining

I accepted an invite to join a family member's Microsoft 365 Family plan and received confirmation that I joined the family group. However, Word and Excel on my Windows desktop still show as "Unlicensed Product" and prompt me to buy a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-27T00:43:32.39+00:00
Travis Routh 0 Reputation points
answered 2026-08-27T00:43:54.18+00:00

AI answer

1 answer

How to cancel subscription?

I am trying to cancel the test subscription of zero dollar. While cancelling subscription I am getting below error even it is zero dollar. " The subscription couldn’t be canceled. What happened: The subscription couldn't be canceled because the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-26T23:50:38.1266667+00:00
Swapnil Lohar (slohar) 0 Reputation points
answered 2026-08-27T00:43:22.8166667+00:00
SHOUMIK CHAKRAVARTY 80 Reputation points
2 answers

Bought Microsoft ultimate college bundle eligible laptop but havent recieved notification to activate offer

I purchased my HP Omnibook laptop in a Best Buy store three days ago that is eligible for the ultimate college bundle promotion. I set up the laptop and connected it to the internet but haven't received any verification notification over the past three…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-08-26T17:55:43.23+00:00
Avery Mcintyre 0 Reputation points
commented 2026-08-27T00:39:17+00:00
Ian-T 9,600 Reputation points Microsoft External Staff Moderator
3 answers

I can't activate my product.

My Microsoft product won't allow me to activate. It says my Microsoft Word is unlicensed.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-24T15:05:42.06+00:00
Owen Proudfoot 5 Reputation points
answered 2026-08-27T00:37:16.57+00:00
IGYQ 21,945 Reputation points Independent Advisor
2 answers

receiving error message AppData/Local/Microsoft/OneDrive/codecs/8.1.2/avcodedec-62.dll

receiving error message AppData/Local/Microsoft/OneDrive/codecs/8.1.2/avcodedec-62.dll how do i correct

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-26T22:21:52.4433333+00:00
Darlene Colon 0 Reputation points
answered 2026-08-27T00:36:33.17+00:00
Manoel Barros 21,640 Reputation points Independent Advisor
0 answers

One Drive unable to sig in on PC

Correlation Id: 291de079-8ff7-44e2-9c6c-de913295c57b Timestamp: 2026-08-27T00:34:39.000Z DPTI: 4c6125dfe4f0bab2b1dfcdbb0743790ae5f13c58ff313c3e2a823a0e9e067f67 Message: An unexpected error occurred. Tag: 7q6ca Code: 2147947423

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-27T00:36:12.83+00:00
Richard Benedierks 0 Reputation points
2 answers

When I open Word, I don't see the cursor, I have to go to the margins to take normal and then I can see the cursor and start writing.

When I open Word I don't see the cursor, I have to go to the margins to take normal and then I can see the cursor and start writing.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-08-26T12:47:11.8633333+00:00
Bell Susannah 0 Reputation points
commented 2026-08-27T00:33:29.2366667+00:00
Michelle Nguyen 770 Reputation points Independent Advisor